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Error in serverlog - LocaleNotSupportedException

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Sascha_1
Member

Error in serverlog - LocaleNotSupportedException

Hi @all,

 

i get alot of error message in the serverlog with the following message details.

 

JSESSIONID=61D4D448B348E842DC507D0F1A25893F.1EGTDev,USERNAME= server:http-0.0.0.0-80-Processor14:com.kintana.core.server.servlet:2011/02/17-16:53:47.239 CET: com.kintana.core.util.mlu.LocaleNotSupportedException: The following locale is not supported: de
 at com.kintana.core.util.LocaleUtil.validateLanguageLocale(LocaleUtil.java:148)
 at com.kintana.core.util.LocaleUtil.setLanguageLocale(LocaleUtil.java:100)
 at com.kintana.core.util.LocaleUtil.setLanguage(LocaleUtil.java:143)
 at com.kintana.core.web.servlet.Authenticator.logon(Authenticator.java:425)
 at com.kintana.core.web.servlet.Authenticator.logon(Authenticator.java:276)
 at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:706)
 at com.kintana.core.web.filter.ControlFilter.doFilter(ControlFilter.java:1318)
 at com.mercury.itg.servlet.I18NFilter.doFilter(I18NFilter.java:40)
 at com.kintana.core.web.filter.Log4jFilter.applyFilter(Log4jFilter.java:49)
 at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)
 at com.kintana.core.web.filter.PerformanceFilter.applyFilter(PerformanceFilter.java:57)
 at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:59)

 Filtered Out 25 Stack Trace Lines.

 

Does anyone has an idea why?

Regards

Sascha

3 REPLIES
MikeCF
Super Collector
Solution

Re: Error in serverlog - LocaleNotSupportedException

Hi Sascha,

 

there is a hotfix available for DAT 233100 on PPM 8.01 and Defect 209036 has been submitted to RnD. Please log a support-call with PPM-Support to obtain the hotfix or be updated about the status of the defect solution.

 

There is also an hotfix for  8.02 and  9.11

 

Problem is that you, for example, try to login in with a german operating system to an english PPM version with no german language packeg installed.

 

Regards

Mike

Sascha_1
Member

Re: Error in serverlog - LocaleNotSupportedException

Hi Mike,

 

i opened a case for PPM 8.02.

 

Thanks for your help.

Sascha

MJadhav
Occasional Contributor

Re: Error in serverlog - LocaleNotSupportedException

Hi Mike,

 

I have similar issue 

we have mobility enabled notifications in workfloe steps.

 

some users who have non english regional settings when create requests, mobility notification is missing for  them (non mobility notification are being received).

 

Note : HP PPM version 9.11 MLU not installed default language is english

 

Server.log records following error message

 

server:ppmLightServiceListenerContainer-2:com.kintana.core.notifications:2012/08/14-04:15:33.736 PDT: com.kintana.core.util.mlu.LocaleNotSupportedException: The following locale is not supported: zh_CN
at com.kintana.core.util.LocaleUtil.validateLanguageLocale(LocaleUtil.java:148)
at com.kintana.core.util.LocaleUtil.setLanguageLocale(LocaleUtil.java:100)
at com.kintana.core.util.LocaleUtil.setLanguage(LocaleUtil.java:143)
at com.kintana.core.server.EmailNotificationAgent.sendEmailImmediateOnly(EmailNotificationAgent.java:846)
at com.kintana.core.server.EmailNotificationAgent.runService(EmailNotificationAgent.java:1178)
at com.mercury.itg.core.jms.service.impl.GenericServiceMessageHandler.handleMessage(GenericServiceMessageHandler.java:62)
at com.mercury.itg.core.monitor.impl.BackgroundServiceMonitorAspect.monitorService(BackgroundServiceMonitorAspect.java:103)
at com.mercury.itg.core.jms.service.impl.ServiceMessageListenerImpl.onServiceMessage(ServiceMessageListenerImpl.java:297)
at com.mercury.itg.core.jms.service.impl.ServiceMessageListenerImpl.onMessage(ServiceMessageListenerImpl.java:165)

Filtered Out 33 Stack Trace Lines.

 

 

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