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Error creating projects

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AlfredoMonasi
Honored Contributor.

Error creating projects

Hi everyone,

 

We have a weird issue, this is a single node server which has 2 services, one for users and one for app services supposely everything was fine but when a user tries to create a request using LDAP authentication method the server asked for credentials and then throws a Error 500: Unknow Error but if the users use a PPM authentification method allows him to create a project.

 

Any suggestion?

 

Regards,

 

Alfredo

 

 

This is the log

 

ERROR server:ClusterMonitor.HeartbeatThread:com.kintana.core.server.cluster.MulticastCommsFailureMonitor:2014/09/24-09:03:41.690 COT: javax.management.InstanceNotFoundException: jboss:service=PPM_PROD is not registered.
at com.kintana.core.server.cluster.MulticastCommsFailureMonitor.getClusterPartitionBytesReceived(MulticastCommsFailureMonitor.java:214)
at com.kintana.core.server.cluster.MulticastCommsFailureMonitor.checkAllLiveNodesHeardFrom_Inner(MulticastCommsFailureMonitor.java:166)
at com.kintana.core.server.cluster.MulticastCommsFailureMonitor.checkAllLiveNodesHeardFrom(MulticastCommsFailureMonitor.java:107)
at com.kintana.core.server.cluster.ClusterMonitor.check(ClusterMonitor.java:91)
at com.kintana.core.server.cluster.ClusterMonitor.access$000(ClusterMonitor.java:24)
at com.kintana.core.server.cluster.ClusterMonitor$HeartbeatThread.run(ClusterMonitor.java:242)

Filtered Out 2 Stack Trace Lines.
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.486 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.702 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.806 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.827 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.839 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.868 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.884 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.894 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.926 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.945 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.956 COT: 1
ERROR :pool-314-thread-3:com.kintana.crt.request:2014/09/24-09:03:54.992 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.296 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.308 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.339 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.355 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.369 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.400 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.415 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.428 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.456 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.471 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.481 COT: 1
ERROR JSESSIONID=78BCF0283C47420C4CC018438FC1C68C.HPPPM,USERNAME=DNAKAMOTOY:http-0.0.0.0-80-Processor15:com.kintana.crt.request:2014/09/24-09:03:58.511 COT: 1
ERROR server:ClusterMonitor.HeartbeatThread:com.kintana.core.server.cluster.MulticastCommsFailureMonitor:2014/09/24-09:04:12.705 COT: javax.management.InstanceNotFoundException: jboss:service=PPM_PROD is not registered.
at com.kintana.core.server.cluster.MulticastCommsFailureMonitor.getClusterPartitionBytesReceived(MulticastCommsFailureMonitor.java:214)
at com.kintana.core.server.cluster.MulticastCommsFailureMonitor.checkAllLiveNodesHeardFrom_Inner(MulticastCommsFailureMonitor.java:166)
at com.kintana.core.server.cluster.MulticastCommsFailureMonitor.checkAllLiveNodesHeardFrom(MulticastCommsFailureMonitor.java:107)
at com.kintana.core.server.cluster.ClusterMonitor.check(ClusterMonitor.java:91)
at com.kintana.core.server.cluster.ClusterMonitor.access$000(ClusterMonitor.java:24)
at com.kintana.core.server.cluster.ClusterMonitor$HeartbeatThread.run(ClusterMonitor.java:242)

Filtered Out 2 Stack Trace Lines.
ERROR server:ClusterMonitor.HeartbeatThread:com.kintana.core.server.cluster.MulticastCommsFailureMonitor:2014/09/24-09:04:43.781 COT: javax.management.InstanceNotFoundException: jboss:service=PPM_PROD is not registered.
at com.kintana.core.server.cluster.MulticastCommsFailureMonitor.getClusterPartitionBytesReceived(MulticastCommsFailureMonitor.java:214)
at com.kintana.core.server.cluster.MulticastCommsFailureMonitor.checkAllLiveNodesHeardFrom_Inner(MulticastCommsFailureMonitor.java:166)
at com.kintana.core.server.cluster.MulticastCommsFailureMonitor.checkAllLiveNodesHeardFrom(MulticastCommsFailureMonitor.java:107)
at com.kintana.core.server.cluster.ClusterMonitor.check(ClusterMonitor.java:91)
at com.kintana.core.server.cluster.ClusterMonitor.access$000(ClusterMonitor.java:24)
at com.kintana.core.server.cluster.ClusterMonitor$HeartbeatThread.run(ClusterMonitor.java:242)

Filtered Out 2 Stack Trace Lines.
ERROR JSESSIONID=B755CD9436AF5D393228F52C4D3A82AD.HPPPM,USERNAME=DNAKAMOTOY server:http-0.0.0.0-80-Processor15:com.kintana.web:2014/09/24-09:04:48.476 COT: java.lang.IllegalArgumentException: Cannot find create project information
at com.kintana.crt.util.RequestComponentHandler.<init>(RequestComponentHandler.java:562)
at com.kintana.crt.util.RequestComponentHandler.<init>(RequestComponentHandler.java:466)
at com.kintana.crt.util.RequestComponentHandler.<init>(RequestComponentHandler.java:437)
at com.kintana.crt.web.ctrl.RequestCreateController.setRequest(RequestCreateController.java:403)
at com.mercury.itg.servlet.ActionMonitorFilter.doFilter(ActionMonitorFilter.java:87)
at com.mercury.itg.servlet.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:97)
at com.kintana.core.web.filter.MLUFilter.applyFilter(MLUFilter.java:115)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at com.kintana.core.web.filter.stinger.ValidationFilter.applyFilter(ValidationFilter.java:178)
at com.kintana.core.web.filter.stinger.ValidationFilter.doFilter(ValidationFilter.java:104)
at com.kintana.core.web.filter.MultipartRequestFilter.applyFilter(MultipartRequestFilter.java:81)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:913)
at com.kintana.core.web.filter.ControlFilter.doFilter(ControlFilter.java:1530)
at com.mercury.itg.servlet.I18NFilter.doFilter(I18NFilter.java:46)
at com.kintana.core.web.filter.SchemeBasedRedirectFilter.doFilter(SchemeBasedRedirectFilter.java:75)
at com.kintana.core.web.filter.Log4jFilter.applyFilter(Log4jFilter.java:56)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
at com.kintana.core.web.filter.PerformanceFilter.applyFilter(PerformanceFilter.java:60)
at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)

Filtered Out 65 Stack Trace Lines.

4 REPLIES
Daniel Galvez
Super Contributor.

Re: Error creating projects

Spoiler
Alfredo,
Spoiler
Take a look to the BASE_URL this is why PPM asking you for loging again.
Spoiler
 
Spoiler
Regards,
Spoiler
Daniel
Dennis Handly
Acclaimed Contributor.

Re: Error creating projects

Putting every line in a separate spoiler tag isn't going to make it easy to read.

Spoiler tags should be used to hide data, either because you want people to think or used to hide massive amounts of data that only needs to be seen after reading the summary text.

 

You can edit your post by using Post Options > Edit Reply.

AlfredoMonasi
Honored Contributor.

Re: Error creating projects

Hi Daniel,

 

AXtually the URL_BASE its ok, we only have problem when users are validated through LDAP, my guess is that somehow there is a session between PPM and LDAP that expires sooner than JBoss Session. Could be this happening?

Mohit_Agrawal
Outstanding Contributor.
Solution

Re: Error creating projects

Hi..

QCCR1L40918 PPM returns "Error 500" when submitting requests os some types



http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_QCCR1L40918



There is a hotfix available for this issue and you could submit a new incident to HP PPM Support to request it.

Regards,
Mohit