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Error While Saving the changes KNTA-10023

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Nilofar M.I.
Super Collector

Error While Saving the changes KNTA-10023

Hi All,

Getting error while saving the changes done in the workbench of Kintana 6.0. screenshot of the error is attached.

But the changes are getting reflected properly. Can anyone please help me understand what is the issue and how to resolve it?

Note: DB connected is 11g
9 REPLIES
Nilofar M.I.
Super Collector

Re: Error While Saving the changes KNTA-10023

Hi All,

Please help on above query. The changes are also not reflecting.
Nilofar M.I.
Super Collector

Re: Error While Saving the changes KNTA-10023

Hi,

Please help. Also getting the below error while trying to save the changes. This is happening only for one request type while others are working fine.

Error:

A Mercury internal error has occurred. Please contact Mercury IT Governance support if the problem persists. (KNTA-10023)
A Mercury internal error has occurred. Please contact Mercury IT Governance support if the problem persists. (KNTA-10023)
nested detail:DB Package error:

ORA-01031: insufficient privileges {KCRT_AUDIT-3050} (KNTA-10498)

A Mercury internal error has occurred. Please contact Mercury IT Governance support if the problem persists. (KNTA-10023)
at com.kintana.crt.server.RequestTypeDBAdapterImpl.updateRequestTypesAuditTrigger(RequestTypeDBAdapterImpl.java:675)
at com.kintana.crt.server.RequestTypeDBAdapterImpl.updateRequestTypesAuditTrigger(RequestTypeDBAdapterImpl.java:627)
at com.kintana.crt.server.RequestTypeDBAdapterImpl.save(RequestTypeDBAdapterImpl.java:600)
at com.kintana.core.arch.DBAdapter.saveWrapper(DBAdapter.java:132)
at sun.reflect.GeneratedMethodAccessor241.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.kintana.rmi.MethodInvoker.run(MethodInvoker.java:77)
at com.kintana.rmi.util.ThreadPool$WorkerThread.run(ThreadPool.java:276)
roxor
Member

Re: Error While Saving the changes KNTA-10023

Hello,

are you sure that you are using 11g with PPM v.6.0? In my opinion this version of Oracle is not supported. Maybe your problem is related to this.

Regrads,
r.
Nilofar M.I.
Super Collector

Re: Error While Saving the changes KNTA-10023

Hi,

Yes, we are planning for the DB migration to oracle 11g with Kintana version 6.0.

But we are able to make changes and save for rest of the request types. This is happening only for one request type in the workbench. so still will it be a compatibility issue?

All the request headers and workflows are fine. Please suggest.
roxor
Member

Re: Error While Saving the changes KNTA-10023

As far as I know and as I have read in documentation, Oracle 11g is not supported by PPM v 6.0. It is suppoerted from version 7.5.
Nilofar M.I.
Super Collector

Re: Error While Saving the changes KNTA-10023

Thanks for the information!!!

Can you please share the related document for this, If you have any...

Or atleast provide me a link from which I can get the document.

Thanks for your help in advance...
roxor
Member

Re: Error While Saving the changes KNTA-10023

Please take a look on document

"System Requirements and Compatibility Matrix - PPM6_SysReqCompatMatrix.pdf"


http://support.openview.hp.com -> downloads -> product manuals -> project and portfolio mngmt version 6.0
Nilofar M.I.
Super Collector

Re: Error While Saving the changes KNTA-10023

Hi,

Thanks so much for your help...
Bhuvan_563
Occasional Contributor

Re: Error While Saving the changes KNTA-10023

Hi,

 

is 7.1 Supports oracle 10 G Version?

//Add this to "OnDomLoad" event