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Error Editing users on Desktop Workbench

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Scorpex
Member

Error Editing users on Desktop Workbench

Hello everyone,

I just finished upgrading our "test" environment from 9.14 to 9.20 and everything seems to be running okay, the only issues I just ran into this very particular issue.

 

I can login to the Desktop Workbench without an issue but when I try to edit a user I get the following error:  The HP Project Management server is down or unreachable. Please contact your HP Project and Portfolio Management system administrator. (KNTA-10035) the full error is attached.

 

I have tested opening the workbench from the site and editing a user and was able to do that without an issue, I have also tested opening the workbench from a different computer without issues as well.

 

(Prod and Dev are working fine without an issue even though they are 9.14)

 

Thanks!

Mig

 

 

 

2 REPLIES
Jim Esler
Honored Contributor
Solution

Re: Error Editing users on Desktop Workbench

When I have had problems launching or running the workbench from the desktop, the only reliable solution was to open the Java Console, delete the entry for the workbench, and rebuild it from the PPM Dashboard.

Scorpex
Member

Re: Error Editing users on Desktop Workbench

I went ahead and did that plus cleared the cache and it is working like it should. 

 

I appreciate the insight!

Thanks!

Mig

//Add this to "OnDomLoad" event