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Project and Portfolio Management Practitioners Forum
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Email problems with Mercury Quality Center

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CLangford
Occasional Contributor

Email problems with Mercury Quality Center

Users from outside the domain not receiving emails and users from the local domain receiving emails with no problem.

Any idea on how to fix this?
4 REPLIES
Mahen M
Honored Contributor

Re: Email problems with Mercury Quality Center

I hope it should be a problem with SMTP Server....

Regards,
Mahendran M
Alexandru Saven
Regular Collector

Re: Email problems with Mercury Quality Center

PPM does not authenticate against the mail server. the default policy (for ms exchange, for example) is to not allow non-authenticated users to send emails outside its domain. have a word with your mail admin.

cheers
alex
himanshukumar
Super Collector

Re: Email problems with Mercury Quality Center

I think the mail server is blocking the mails that are going outside the domain. You need to check with your network team.

Thanks!
Himanshu
CLangford
Occasional Contributor

Re: Email problems with Mercury Quality Center

Ill take a look, right now I am the only one working on this problem :/ I will take a look at the settings and try to locate a forum that explains how to change it :) thank you for the advice!
//Add this to "OnDomLoad" event