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Email Processor Services in HP PPM v 9.14

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Chandru
Valued Contributor.

Email Processor Services in HP PPM v 9.14

Dear all,

 

We have upgraded from ITG 6.0 to HP PPM v 9.14.

 

We have had the custom functionality for email approvals which is not working after upgrade.

 

In 6.0 we have had couple of below parameters added to run the email processor service...

com.kintana.core.server.SOPS_EMAIL_PROCESSOR_INTERVAL=1

com.kintana.core.server.ENABLE_EMAIL_PROCESSOR_SERVICE=true

 

I have inserted the new row in knta_services table to add the above services in 9.14,

 

Java_class for email processor service is "com.kintana.sops.emailprocessor.server.EmailProcessorService".

 

Now the services are visible, enabled, but not running.

 

Any idea about would be the job_class (one of the columns in knta_services table) for email processor service and how can we execute the custom services?

 

Thanks & Regards,

Chandru