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Converting an issue to an Action Item?

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saiskt
Regular Collector

Converting an issue to an Action Item?

One of our user has created an Issue but now he wants that issue to be moved as Action Item. Is it possible to move a request from a request type to another request type? If yes could you plese help me in doing the same.
1 REPLY
Mahen M
Honored Contributor

Re: Converting an issue to an Action Item?

I hope it is not possible because the 2 requests follow different workflow also the fields are different, I hope you can change the Workflow name and the request type name in the request, You can do a test in your test environment, Worth to give a try, Kindly let me know if you have any success

~ Mahen

Regards,
Mahendran M
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