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Clear notes on Copy

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Heather Keith
Acclaimed Contributor

Clear notes on Copy

There is a business need to clear out the notes when a request is copied. The stakeholders have trained end users to UNCHECK the copy notes box but it isn't working. When developers get the request, they think its already been implemented because of some of the field values and the notes.

I've been able to clear out the field values with a conditional command as the first step of the workflow. (The second step sets a hidden parameter with a value). The notes just won't clear. Here are the commands

ksc_store REQ.P.KNTA_ACTUAL_EFFORT="",""
ksc_store REQ.P.KNTA_SLA_SERV_REQUESTED_ON="",""
ksc_store REQD.P.P_ENVIRONMENT="",""
ksc_store REQD.P.P_REQUESTED_DATE_TIME="",""
ksc_store REQD.P.P_REQUESTED_TIME="",""
ksc_store REQD.P.P_IMPLEMENTAITON_START="",""
ksc_store REQD.P.P_IMPLEMENTATION_END="",""
ksc_store REQD.P.P_RESOLUTION_ACTION_TAKEN="",""
ksc_store REQD.P.DATA_CENTER="",""
this token doesn't work ->ksc_ REQ.NOTE="",""

Thanks in advance,
Heather Keith
//Add this to "OnDomLoad" event