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Case details

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Govardhan07
Super Contributor.

Case details

 

Hi,

I am not able to view the case details which was raised before two years.

Please let me know, how to view those HP Support case details that are raised before 2 years.

Thank You,

Govardhan

2 REPLIES
Utkarsh_Mishra
Acclaimed Contributor.

Re: Case details

Try to user advance case finder or raise a seperate case with HP for the same :)

 

Cheers..
Utkarsh Mishra

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Jim Esler
Acclaimed Contributor.

Re: Case details

I have been told by HP Support that Cases are deleted from the database two years after they are closed.