I am troubleshooting a workflow where a transition is not moving a request to the correct workflow step based on a validation. HP suggested that i use a special command to see what the output is of my executable step to determine why the request is not routing correctly. I cannot find any documentation on how to use this command. Can anyone help?
As Eric pointed out you could look into the transaction details to see the error. If you can provide us with more details on what you are trying to acheive at that execution step, may be we could see what goes wrong.
Thanks for your response. it is an execution that checks the value of a drop-down field (validation) and routes the request based on the value. I am not getting any errors, but the request moves in the wrong direction, and i cannot detemine what value it is picking up that it is routing it that way.
Can you pls ensure that the correct Execution Type and token has been used in the execution step? Sample Set : Execution Type : Token Execution :[REQD.P.TOKEN_NAME] of the dropdown field.
Also , can you please check the value of the dropdown field from back end (you can use SQL*PLUS/Toad or any DB query tool that you are using) to see what is being stored in parameter and visible_parameter of this field ? This probably can guide you to further investigate as why the WF is behaving strangely.