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Cant save timesheet with an item added

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Kerim KILIC
Honored Contributor.

Cant save timesheet with an item added

hi all,

 

i try to add an item to timesheet and save it it throws error. in the log there is 

 

Caused by: java.lang.NullPointerException
JSESSIONID=615AB48F6082726E7414873F23B236CB.MGR_PROD,USERNAME=egocen server:http-0.0.0.0-8080-Processor20:SystemErr:2011/05/02-15:15:37.539 EEST: at com.mercury.itg.core.cost.CostEngine.calculateCost(CostEngine.java:424)

 

Caused by: java.lang.NullPointerExceptionJSESSIONID=615AB48F6082726E7414873F23B236CB.MGR_PROD,USERNAME=egocen server:http-0.0.0.0-8080-Processor20:SystemErr:2011/05/02-15:15:37.539 EEST: at com.mercury.itg.core.cost.CostEngine.calculateCost(CostEngine.java:424)

 

the env is 9.11, i just upgraded from 7.5. I tried to create new periods, new time sheet policies etc. No luck still same error. Any idea?

 

regards

kerim

2 REPLIES
JudeHealy
Regular Contributor.

Re: Cant save timesheet with an item added

 Hi Kerim,

 

I see that you have logged this with the support team, which is the correct place to go for these kind of issues with your environment. The support team will help you to get this resolved.

 

Kind regards

 

Celil
Acclaimed Contributor.

Re: Cant save timesheet with an item added

Hi Kerim,

 

Did you check the cost rules?

Is there any override rules or chrage codes configurations?

 

Regardless of above questions, could you try this: change a user's cost rule manually even if it defined/configured. Maybe you can change from 100TL to 150TL for just test purpose. Then try to enter a task to time sheet for this user.

 

Celil

 

Celil

IT Governance Professional
& PPM Solution Architect