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Can we Re-Open an Request

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Pachi
Collector

Can we Re-Open an Request

Hi,

 

Can we reopen an request, or close the request directly from back end using query,

 

As our flow is not designed to reopen a closed ITG.

 

Regards,

Pachi

Regards,
Pachi
2 REPLIES
AlexSavencu
Honored Contributor

Re: Can we Re-Open an Request

Hi,

 

which do you need? reopen or close?

 

1. reopen: you have to configure an existing step as a reopen step in the workflow definition. After this you will have a new button in the request.

2. close request: you can use the workflow transaction open interface - see your PPM documentation on this.

 

cheers

alex


--remember to kudos people who helped solve your problem
d4y4n4
Frequent Visitor

Re: Can we Re-Open an Request

Hi Pachi,

The reopen option can be set via Workflow->workflow tab->re-open step field.
For information can be found in the Demand Management guide on page 61 http://support.openview.hp.com/selfsolve/document/KM995155
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