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Can't save time sheet only on users computer

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roxor
Member

Can't save time sheet only on users computer

Hello,

 

this looks like common problem but there is one thing and I don't understand where could be problem.

 

PPM 7.5 SP6

User is not able to save or submit his timesheets from several weeks ago to present and also future time sheets seems to be affected. After click on Save or Submit button he is getting this message:

 

"Invalid Actual Effort

Actual effort has an invalid value, must be a numeric value"

 

So I have tried to save his time sheet under my admin account. No errors. Then I did it under his account. Again no errors, eveything works fine for me. So I don't know where is the problem. He has still that issue so it lookks like the cause is in his computer... Is this possible?

 

Thanks,

r.

8 REPLIES
Celil
Esteemed Contributor

Re: Can't save time sheet only on users computer

Hi roxor,

 

Is there any numeric value with point (like 12,3 or 12.3)  ?

 

I will explain it in a example;

If a user tries to submit 12,5 hour (with comma) but he/she gets error, that means, the user's computer regional settings has been configured to recognise decimal symbol as full stop (12.5). 

 

Please check your and the user's computer regional settings.

 

Celil

Celil

IT Governance Professional
& PPM Solution Architect
roxor
Member

Re: Can't save time sheet only on users computer

Hi Celil,

 

you are right it could be reason I will check it.

But user has this problem also with blank time sheet. So he creates new time sheet, and click save for example. With no values entered and he gets this error. And for me it works good so this is strange.

 

Many thanks for suggestion,

r.

Celil
Esteemed Contributor

Re: Can't save time sheet only on users computer

As a old developer :)

I think, When HP programmimg this piece of code, if value null or other value based errors will rise as ""Invalid Actual Effort" error.

Is it possible to enter zero to all day instead of null as workaround ?

Celil
Celil

IT Governance Professional
& PPM Solution Architect
roxor
Member

Re: Can't save time sheet only on users computer

Hi,

hmm, but when he creates time sheets, there are already tasks with 0.00 values, so I would say that there aren't any null values...

Thanks,
r.
Celil
Esteemed Contributor

Re: Can't save time sheet only on users computer

So the problem is clear to arise from decimal point.

Celil

IT Governance Professional
& PPM Solution Architect
roxor
Member

Re: Can't save time sheet only on users computer

But 0.00 is OK. We are using English(United States) Regional settings when re i dot used.
Celil
Esteemed Contributor

Re: Can't save time sheet only on users computer

OK. please check,

Administrator -> Edit Profile

settings for you and the user too.

Celil

IT Governance Professional
& PPM Solution Architect
roxor
Member
Solution

Re: Can't save time sheet only on users computer

So finally problem was in corrupetd task in time sheet:) I told user to create blank new time sheet and we found bad task...

Celil big thanks for your help.
r.
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