Can not get anything in the reconfimation step for rejection
In my request type, when it is chosen to reject and close, it is supposed to ask a rejection reason. In the Rejected status in the status depencency, rejection reason field is chosen as Required and Reconfirmed. But when Reject and close is chosen, it never asks for rejection reason.. I mean it is skipping the reconfimation. What should I do? Do you have any suggesstions?
Re: Can not get anything in the reconfimation step for rejection
I have more feasible solution for you.
You don't need to create a confirmation field to get reason from user in any transition/step.
Please try that double click the transition. Next screen double click on a result. At the bottom of the next screen you will see "Require Notes on Transition" checkbox. Please check enclosed screenshot.
IT Governance Professional & PPM Solution Architect