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Approver Unable to see any buttons(approve/need more Info/cancel)

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WissenCarquest
Regular Collector

Approver Unable to see any buttons(approve/need more Info/cancel)

Hi all,
A project is in "abc" status and at "def" workflowstep, clicked approval details>def"workflowstep eligible for "x" person. we as admin user able to see that it is pending with "x" person and is eligible. But that "X" person unable to see any buttons.
I checked the workflow--> workflow step --> security ,here the security is given to "X" person and a "gpi" group (there are no users in this group so only "X" person need to approve here as there are no other users in gpi group at this step).

Work around done:
1.select kcrt_request_util.is_eligible_for_user_action(request_id,user_id) from dual;
result for above query: Y
2.I even tried to check from back end like by using query a table which contains the peron eligible for paricular workflowstep:
select * from kwfl_resolved_sec_tokens where user_id=user_id and token='[REQ.P.P_to_ken]';
clearly here also im able to see the details that the request is eligible for that x person.
PPM Version: 7.5

Can any one suggest on this asap. Thanks in advance.

Thanks,
Nagaraju.

11 REPLIES
Erik Cole
Honored Contributor

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

Is this a single approval step (requires only one of the potential approvers)?

 

You could go into the workflow and remove the entries from the step security, save, then put them back and save again. This should trigger a recalculation of the security in case something got corrupted for this request.

 

What does

 

select kcrt_request_util.is_eligible_for_user_action(request_id,user_id) from dual

 

give you?

Jim Esler
Honored Contributor

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

This is probably not related to your problem but it is a consideration. A user that is listed as having access to a step can be excluded by the contents of the segregation of duties tab on the step.

WissenCarquest
Regular Collector

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

select kcrt_request_util.is_eligible_for_user_action(request_id,user_id) from dual
result for above query: Y
WissenCarquest
Regular Collector

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

I even tried to check from back end like by using query:
select * from kwfl_resolved_sec_tokens where user_id=user_id and token='[REQ.P.P_to_ken]'
the above query gives for a particular token and particular userid no.of requests that are pending ,
with this query we are able to see it is pending with x person. Approver unable to find any buttons.
plz help
Erik Cole
Honored Contributor

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

One more thing to check...are you sure the user has not somehow minimized the Available Actions section and thus cannot see the buttons?

 

 

 

WissenCarquest
Regular Collector

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

Hello Erik ,

I have checked these issues by desktop sharing ,and confirmed. It was in open with no available actions. any ways thanks for the update.
(Looks like we need to upgrade asap to get rid of these bugs/issues.Any way we will be upgrading t0 9.14 in less than a month.)
Need help asap.
Regards,
Nagaraju.

Mohit_Agrawal
Frequent Visitor

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

Hi Nagaraju,

 

We also faced same kind of isse few days back...Just try to do on thing...

 

open the request from user's account

just make the approver field blank (who is eligible to take action) and select the user's name again and then Save the request...it will repopulate all the tokens and might be the actions become available...

 

Thanks!!

Mohit Agrawal

 

WissenCarquest
Regular Collector

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

thanks Erik Cole for the suggetions
Is this a single approval step (requires only one of the potential approvers)?
Ans Only one user need to approve (yes single approval step)

You could go into the workflow and remove the entries from the step security, save, then put them back and save again. This should trigger a recalculation of the security in case something got corrupted for this request.
Ans this work around is done before and even tried now also, but it doesn't not solved it.


What does
select kcrt_request_util.is_eligible_for_user_action(request_id,user_id) from dual

Ans "Y"
WissenCarquest
Regular Collector

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

Mohith thanks for the info,
i have made approver field blank and then agin select user name again.
But doent work to solve the issue.
Thanks,
NAG
Mohit_Agrawal
Frequent Visitor
Solution

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

Hi Nag,

If actions are available to admin user..then just try to do one more thing..
Update the approver parameter from database end...and then run kCacheManager.sh...
then see if actions come...

Thanks!!
Mohit
WissenCarquest
Regular Collector

Re: Approver Unable to see any buttons(approve/need more Info/cancel)

@mohith this worked....

thanks a lot man.

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