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An HP internal error has occurred. Please contact HP Project and Portfolio Management support

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Kushal24
New Member.

An HP internal error has occurred. Please contact HP Project and Portfolio Management support

When i am trying ti submit the project which is in unsubmitted state. The following error is occuring     "An HP internal error has occurred. Please contact HP Project and Portfolio Management support if the problem persists. (KNTA-10023)"

2 REPLIES
Oscar_Pereira
Honored Contributor.

Re: An HP internal error has occurred. Please contact HP Project and Portfolio Management support

Hi Kushal,

 

Welcome to PPM Forum !!!

 

On regards this error,  its very generic.   We need more details like:

 

1-How is this project created? Using “Create Project” button or via a proposal request?

 

2-Does it happen to a specific user?

 

3-Does it happen for a specific Project Type ? test creating projects with a different project type.

 

4-Reproduce the error and look at the error trace printed under <PPM_HOME>server/server_name/logs/serverLog.txt

 

Share the error shown in the log; this should give us a very good clue

 

 

Thanks

Oscar Pereira

d4y4n4
Honored Contributor.

Re: An HP internal error has occurred. Please contact HP Project and Portfolio Management support

Hi,

What is your PPM version and SP level? Please replicate the issue and upload the server log file.

Regards,
Dayana Campos