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All PPM E-Mail Notifications stopped after PC was re-imaged

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SandraL
Occasional Contributor

All PPM E-Mail Notifications stopped after PC was re-imaged

One of our users had their PC re-imaged recently.  Since the re-imaging, they are no longer receiving any e-mail notifications from PPM.  This includes:  E-mail notifications from scheduled reports; and e-mail notifications when a request is assigned to them.  Both of which they use to receive.

 

Does anyone have any ideas what the problem could be?

 

I double checked that their email in the Workbench is still listed correctly.  And their name is still listed on the e-mail notification on the reports.

 

Thanks.

 

 

1 REPLY
Jim Esler
Honored Contributor

Re: All PPM E-Mail Notifications stopped after PC was re-imaged

What email software is this user using on their PC? Is the user receiving other emails? You can use the Notification History Report to see what emails were sent to the user and the date and time when they were sent. This is probably an issue with your email system or the configuration of this user's PC.

//Add this to "OnDomLoad" event