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About Resource Management notification

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eata
Regular Collector

About Resource Management notification

Hi,
Problem is:

When a project manager requests a resource, email is not sent to a resource manager

I checked nofications

What must I do?

Thanks

6 REPLIES
Erik Cole
Honored Contributor

Re: About Resource Management notification

You might check that the RM Notification Service is enabled.

eata
Regular Collector

Re: About Resource Management notification

Hi,

 

RM Notification Service is enabled

Staffing Profile Profile Financial Summary Sync Service is enabled

Staffing Profile Period Sum Update Service is enabled

Notification Service is enabled

 

And I checked  staffing profile of project (attached)

 

Where must I check?

 

Thanks

 

Erik Cole
Honored Contributor

Re: About Resource Management notification

Other notifications are working?

 

You're sure the people that should be getting these are configured with good e-mail addresses?

 

No errors in the logs?

snehacha
Super Collector

Re: About Resource Management notification

Yes, I have seen this issue before. After we upgraded the PPM from 8.x to 9.14.0004 we saw this issue that al other notifications were going, even notifications to SP manager and resource were going but the notification wasn't going to the RP manager. We contacted the support and they gave us a weird one-off which fixed this issue. However support also told us that download the latest patch 9.14 from support site and that would also fix this issue.

 

So bottom line contact support and they will help you as its a known issue with 9.14.

 

-Neha

danriz
Regular Collector

Re: About Resource Management notification

Stop and start email notification services a few times.

also clear the cache and stop start service

 

I tried 5-6 in different days. It worked in one of the trials for me.

 

kind regards

 

faruk

eata
Regular Collector

Re: About Resource Management notification

Hi,

 

Any changes did not occur. Is there another solution.

 

Kind Regards

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