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OO - SM Flow

GJN13
Regular Collector

OO - SM Flow

Hi Team,

 

I have designed the flow to create the node into NNM database and it is successfully creates node  details into NNM database,

 

And it creates IM ticket in HPSM if the flow fails to execute. Everything is fine till creation of incident in SM but now we have another scenario

 

1.     SM engineer/group will own and will resolve the OO ticket

 

2.    OO need to monitor the tickets and get the values of the resolved incident ticket

 

3.    After the above step, again flow will re-initiate automatically and adds the node into NNM

 

Please let me know any ideas/suggestion’s, how can I achieve this scenario. 

 

Thanks,

Jagan

1 REPLY
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GJN13
Regular Collector

Re: OO - SM Flow

can some one please help me on this scenario. i didnt use any web services/scripts in my flows.

 

how can i re-initiate the flow automatically from OO side once the incident ticket is resolved in SM.

 

Thanks,

Jagan

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