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Has any worked on HPOO-ServiceNow Integration

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jadda
Super Contributor.

Has any worked on HPOO-ServiceNow Integration

Hi Guys,
 We have a customer require ment to integrate with HPOO and Service Now. Can anybody tell me possible usecases or  workflows  that can be developed with the Integration?

12 REPLIES
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Krupakara_Vasan
Regular Contributor.

Re: Has any worked on HPOO-ServiceNow Integration

Hello,

 

You can use the webservices of HPOO and Service now for integration that are provided with them and do required customizations.

 

Thanks

Krupakara

jadda
Super Contributor.

Re: Has any worked on HPOO-ServiceNow Integration

Hi ,

 

I have URL , How can I import WSDL to HPOO . I want to integrate Incident managment to HPOO . The URL I had accessed is below 

 

https://XXXXXXX.service-now.com/incident.do?WSDL

 

 

 

Please check wheather I have accessed correct file ?I have attached and renamed as (.txt file , original  incident.do file)

. Please suggest what are steps need to be taken next .

shanthz
New Member.

Re: Has any worked on HPOO-ServiceNow Integration

Hi I wanted to integrate HP OO with Service-Now to call OO flows from Service-now whenever a new ticket is triggered. Could you please help me with the steps for the same. I could integrate OO with service-now to update the tickets. However , need to integrate the other way from service-now -> HP OO. plaese help.

Bob62
Trusted Contributor.

Re: Has any worked on HPOO-ServiceNow Integration

There maybe a way to run RSFlowInvoke when a new ticket is created or in a state change to run a specific workflow.  You can research at http://wiki.servicenow.com/index.php?title=Main_Page.

 

What we have done is run a scheduled flow to periodically check for change tickets in Planning state that contain a specific user in the watch list.   When we find we we start processing the ticket with OO.

 

Bob

PBoora
New Member.

Re: Has any worked on HPOO-ServiceNow Integration

Hi,

 

You can integrate ServiceNow using informatica cloud.Please visit the following link
for detail:

http://mansasys.com/servicenow


Hope this will help you out.


Thanks,
PBoora

 

jadda
Super Contributor.
Solution

Re: Has any worked on HPOO-ServiceNow Integration

The integration was pretty straight forward and completed successfully.

smanikrajan
Contributor.

Re: Has any worked on HPOO-ServiceNow Integration

Hi

Can you provide some high level steps on how you did it?

Thanks in advance

smanikrajan
Contributor.

Re: Has any worked on HPOO-ServiceNow Integration

AndreiTruta
Micro Focus Expert

Re: Has any worked on HPOO-ServiceNow Integration

You should also check https://hpln.hpe.com/contentoffering/oo-servicenow-content designed for HPE OO 10x version.

Andrei Vasile Truta
urv
New Member.

Re: Has any worked on HPOO-ServiceNow Integration

How did you do that ? i'm trying to integrate Service Now with HP OO. 

I'm using HPOO 10.20 version and ServiceNow CP  ( 1.1.0) Base (1 .9.1 ). 

ServiceNow API is V2. Are these versions okay ?

Please suggest 

Lucian-Revnic
Super Contributor.

Re: Has any worked on HPOO-ServiceNow Integration

Hi,

There were some changes in the SNOW apis that created issues in OO ServiceNow CP 1.1.0. I suggest to try with 1.1.1 and let us know if you are still facing issues:  

https://marketplace.saas.hpe.com/itom/content/oo-servicenow-content 

Thanks,

Lucian

phs
Frequent Visitor.

Re: Has any worked on HPOO-ServiceNow Integration

I took a different approach to starting HPE OO flows from ServiceNow.  I used ServiceNow's outbound REST API to mimic the behavior of the HPE OO web pages.  I could launch flows, monitor them, and cancel them the same way the web pages do.  That meant I did not have to make HPE OO poll, and I did not have to add any explicit actions to the flows to report status back to ServiceNow.

 

If you don't have ServiceNow orchestration because you are committed to HPE OO, and you won't want to make your HPE OO flows more complicated, you might consider using this approach.

BTW, the HPE OO REST API documentation is excellent.  Even better, the web app actually uses that REST API so it is thoroughly debugged.  And you can use Firefox or Chrome to log the exact HPE OO web page REST requests and responses to figure out exactly what ServiceNow should do.