HP OMi - How to achieve HI reset on Event Closure ??
I am wondering as to how can I automatically reset the HIs that were set by an event, when that event gets closed ??
Why do I require this ?? - The event gets closed automatically by either the operator (plain closure - without selecting "close and reset HI") OR by the ticketing system (ticketing system is remedy and 3rd party adapter being used for auto-ticketing. Is there a way by which the adapter sitting in between gets to know how to reset HI programatically ??)
So, in this scenario, my BSM tree still shows the CI status as RED/AMBER after event closure.
But, I have been thinking of a mechanism which can trigger this on event closure. OR a straight forward way (some setting in platform admin ??) which resets HI upon event closure - automatically, without manual intervention.
By the way, the ticketing system here is BMC Remedy.
Re: HP OMi - How to achieve HI reset on Event Closure ??
Hi Ramprasad ,
We got the same issue, the EPI is not being triggered when the event changes its lifecycle to close. Only this status indeed does not work... And we wanted to have the same behaviour reset the CI HI of this event.
Did you manage to find a solution or a workaround for those closed event. That's something that should be the normal behaviour in my opinion... If the event is closed the related CI HI should be reset and we shouldn't have 2 closes action (close & close and reset HIs)... the 'close and reset HIs' one is sufficient..