Maybe just to ask a different question, one of my customers needs to be able to pull monthly reports on all OMi events. As far as I know, there's no way to do this in BSM, unless the report is pulled by manually exporting closed events to a CSV file (and will not be feasible).
Is installing SHR the absolute only way of being able to pull any meaningful reports on OMi events, or is there a less cumbersome solution to this?
I know OMi is understandably limited, but I can't grasp the reporting capability on it being as limited as it is. Really hoping that the reporting around OMi is vastly improved in a future release of BSM.
Back to the issue though, I'll look into both SHR and direct DB querying further, will provide feedback as soon as we've made some progress.