Re: NNMi-iSPi 9.20 installation failed due to Cygwin package unable to run
This is a known issue listed on http://support.openview.hp.com/selfsolve/document/KM1417498. The Cygwin installation program converts the NPS installation and data folder paths into 8dot3 notation in order to have the root Cygwin installation directory without spaces. If 8dot3 notation (short file names) are disabled on the disk drive where NPS is installed (or it was disabled in the past when, for example, "HP BTO Software" folder was created) then the NPS installation fails with the errors above. To verify if the 8dot3 notation is enabled execute
The meaning of the values for NtfsDisable8dot3NameCreation :
0 - Enable 8dot3 name creation on all volumes on the system 1 - Disable 8dot3 name creation on all volumes on the system 2 - Set 8dot3 name creation on a per volume basis 3 - Disable 8dot3 name creation on all volumes except the system volume
The default registry state of NtfsDisable8dot3NameCreation is 2 in Windows 2008(R2).
To verify if a short path was created for an already existing folder the 'dir' command can be used. To check if the folder "HP BTO Software" has a short name created, run the command on the full path for the folder, for example "E:\Program Files (x86)\HP\HP BTO Software".
dir /A /X "E:\Program Files (x86)\HP"
Volume in drive E is NNMLocal Volume Serial Number is 3880-22BC
If a short name is missing resolve the problem using the following procedure.
1. Enable 8dot3name creation (on Windows 2008R2 no reboot required)
fsutil 8dot3name set 0 (Windows 2008R2) fsutil behavior set disable8dot3 0 (Windows 2008 Server, Windows 2003)
2. Create the 8dot3name names if any missing, for example :
fsutil file setshortname "E:\PROGRA~2\HP\HP BTO Software" HPBTOS~1 This will create a short name HPBTOS~1 for the directory "HP BTO Software". If the program complains about HPBTOS~1, use HPBTOS~2 instead.
3. Verify the short names were created.
dir /A /X "E:\PROGRA~2\HP"
After all missing short names have been created for the NPS installation and data directories, re-run the installation with a force option checked. Or, uninstall the NPS and re-install again.