Network Management / (OpenView-NNM) Practitioners Forum

NNMi IPT error!!!

New Member.

NNMi IPT error!!!

Hi HP team and group members,


I need your support regarding the NNMi iSPI for IPT.


I am getting this error when i try to access the Avaya IP Telephony.


2013-08-17 14:36:47,726 ERROR [STDERR] Aug 17, 2013 2:36:47 PM isPerfSPIEnabled
INFO: Verifying valid license of iSPI Performance for Metrics...
2013-08-17 14:36:47,741 ERROR [STDERR] Aug 17, 2013 2:36:47 PM isPerfSPIEnabled
WARNING: Caught Exception in isPerfSPIEnabled(): Authentication failure
2013-08-17 14:36:47,741 ERROR [STDERR] Aug 17, 2013 2:36:47 PM isPerfSPIEnabled
WARNING: Validity of iSPI Performance for Metrics license could not be verified. Continueing with normal execution...
2013-08-17 14:36:54,184 ERROR [STDERR] Aug 17, 2013 2:36:54 PM$ConnectionMonitorThread reconnect
INFO: Trying to reconnect to
2013-08-17 14:36:55,183 ERROR [STDERR] Aug 17, 2013 2:36:55 PM$ConnectionMonitorThread reconnect
INFO: Reconnect attempt failed to RetryCount=15, RetryInterval=5 minutes.
2013-08-17 14:37:49,798 ERROR [STDERR] Aug 17, 2013 2:37:49 PM com.hp.ov.nms.spi.ipt.statepoller.poller.AvayaSuServerPollerMBeanImpl pollSurvivableServers
INFO: No Survivable Server in DB. Returning...


OS : Win2008 EE R2

NNMi : 9.1 patch 5

iSPI IPT: 9.10


Micro Focus Expert

Re: NNMi IPT error!!!

Hello ARB



I can suggest to  remove the   the license and try to install it again and see if you still see the same warnings.


Please visit our new customer forum if you have a valid SAID  support contract at the following link.


HP Support

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