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Select master list participants for Slack room based on incident types

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Arun_1
Frequent Contributor.

Select master list participants for Slack room based on incident types

How do we configure so that there is a master list of participants by incident type?

2 REPLIES
Henrry_han
Respected Contributor.

Re: Select master list participants for Slack room based on incident types

Hi Arun,

In current release, we are not able to configure this type of participants based on incident types (categories), we can consider this if it is strongly required by customer.

For current particitpants mechanism, please refer to How does SM ChatOps automatically invite participants to a war room? for detail.

Thanks.

 
kevinGuo
Contributor.

Re: Select master list participants for Slack room based on incident types

By default  we don't offer this capability for tailoring the participants list based on incident types, but as SM chatops is a opensource product, you can configure it by yourself, here are the neccessary steps:

1. Create a workflow that used for a given incident type(incident category)

you may copy the oob workflow and rulesets, then tailor them upon the new workflow and new rulesets

2. Configure you speciallized participants

Please refer "How to configure additional invitees in the Create War Room rule set" in the article https://www.linkedin.com/pulse/smchatopsparticipantsretrievelogics-guo-cui-jian?trk=prof-post

Any further questions, please let me know.