Utilization is not being reported for all devices. Example Adobe Acrobat shows under reporting with 78 deployments Utilization enabled Yes. Only 36 devices are reporting with utilization information. 42 devices do not have any utilization information reported in the scan file. Anyone see this issue before?
1. Are you using latest ZSAI files? 2. Is the same scanner version being used on all the 78 devices? 3. Are you seeing errors in the scanner log file (local$.log in the same location as that of scan file on the managed device).
Sorry for not being more clear. Yes, all the SAI files are up to date. I forced a scanner update from Data Management>Update Device Models. Verified scanner version are same. Log file does not have any errors and completes with success. We are running version 7.60. I've verified the plug-in ini file is correct. Discusge.log shows usage agent starting in poller mode.