One of the key components of the recently released IT Service Management Automation 2017.07 release is the introduction of the brand new self-service portal and a native mobile app. Keep reading to uncover how these components can help you.
The latest release of IT Service Management Automation can be categorized into four different areas of improvement. Keep reading to learn more about these improvements and how they improve this software suite.
Analytics can drive automation intelligently and help infrastructure be more resilient to change—all without human intervention. In ITSM, this capability brings us one step closer to a no-effort service desk. Keep reading to understand this potential.