IT Service Management

Welcome to the future - ITSM Automation and the impact on the service desk

Welcome to the future - ITSM Automation and the impact on the service desk


On February 23, 2017, Scott Knox and I led a discussion for a Vivit webinar to discuss and share what the latest industry trends and developments mean for IT Service Management and the service desk organization.

What can you expect from the webinar recording?

During the hour session we discussed:

  • An overview of trends driving the transformation to the digital enterprise.
  • Summarized what ITSM Automation is and the capabilities it offers
  • Reviewed the significance, values and benefits of Big Data analytics and machine learning for the service desk, before we shared details on integrated solution suites.
  • Shared some of Hewlett Packard Enterprise’s ITSM Automation innovation areas and what’s on the horizon in terms of product strategy and direction.

What did attendees say about the Big Data and containers?

During the webinar we also took the opportunity for some quick audience polls:

  • Do you believe the promise of the big data service desk?
  • Are you aware of the shift of HPE Software to focus on solutions, suites and container delivery to improve ROI and TCO?
  • Do you think that our vision for container and multiple delivery options can help you reduce cost and complexity?

Find out what our attendees said about these questions and to get insights into your peer’s experiences.

Want to learn more?

You can listen to the recording of the Vivit webinar HPE ITSM Automation and Containers – Accelerating Deployment and Time to Value for the full story and the polling results to see how you compare to the attendees.

For more information about HPE IT Service Management solutions visit

Two opportunities, two continents: Join us live in Dallas and Dublin

Do not miss the opportunity to network with your industry peers at our upcoming events. Meet with HPE Software experts and executives and HPE Partners to learn from best practices, product innovations, and to learn about latest product developments and partner offerings around ITSM Automation and other HPE ITOM solutions at one of the upcoming events:

If you are able to attend our IT Operations Management Summit in Dallas, be prepared to attend customer speaker sessions to hear from your peers on topics like:

  • Managing Software Assets with Asset Manager and UCMDB
  • The journey to next level service management with the Big Data Service Desk
  • Powering ITOM with through better configuration management

Our EMEA Software Customer Forums are being held in Dublin and will feature four days of sessions and breakouts, including:

  • The Next Generation - HPE ITSM Automation in Containers: What’s in there for me?
  • Simplifying Customer Experience: History of an Agile Transformation
  • ChatOps – Where People and Systems Collaborate to Solve IT Issues


Have a nice day,

Michael Pott (@michaelpott)


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About the Author


Michael Pott is a Product Marketing Manager for HPE ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.

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