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The Buzz about ChatOps and HPE Service Manager/Service Anywhere

The Buzz about ChatOps and HPE Service Manager/Service Anywhere

Sree_CMS

ChatOps has become the buzzword in DevOps and developer communities. There is a certain “wow factor” and it’s about to change the way we interact with products and tools in chat conversations using chatbot technology. Enterprise chat solves the majority of incident problems, and customers can use a chat room to get the response they need from the service management products. Getting incident status information or the service impact from a server going down are a few examples of how powerfully ChatOps use cases can be leveraged in service management.

ChatOps helps to bring work into the foreground by putting all of it in one place, including everyone’s actions, diagnosis and notifications, happening in full view with increased transparency. For instance, Slack + Hubot + Service Manager/Service Anywhere is a perfect solution stack for enabling a ChatOps strategy for your IT service management. See an example of ChatOps in action below:  

 

 

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HPE Discover in Las Vegas is all about disruptive technology update on HPE products. If you’re attending, keep your eyes peeled for demo booths and announcements on the interlock of ChatOps strategy with Service Manager/Service Anywhere products. Read more...

Check out the Discover Sessions on ChatOps:

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  • configuration management
  • IT Asset Management
  • IT service management
  • project and portfolio management
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