IT Service Management

ITSM Beat: February Newsletter

ITSM Beat: February Newsletter



Welcome to the February ITSM Beat Newsletter, your key to the latest happenings in the world of IT service management! This is your source for information on IT service management (ITSM) happenings, events and industry trends.

This month's newsletter brings you engaging content topics including:


Product Releases & Updates


AM Browser teaser.pngNew AM Browser 1.1 - Reporting made easy -- Hewlett Packard Enterprise Asset Manager Browser helps the world’s largest organizations to unleash the power of their most valuable IT Asset management (ITAM) data.  Learn how to utilize it for yourself and see things in the business you haven’t seen previously.

Increase application performance and drive improvements with the latest CMS/UCMDB software!--Is your company waiting for others to check if a version is worth installing? Or is it a first adaptor of software, determined to have the latest and the greatest? Read this article to find out why the latter is worth doing.

Tips from the Experts

Jeff Jamison.PNGGood decision making starts with good configuration data -- Guest post by Jeffrey M. Jamieson
Vice President, Sales & Marketing, Whitlock Infrastructure Solutions. This blog discusses why the thought of ITIL process and the potential for a large consulting effort with questionable outcomes does not have to be scary any longer.  It is time to embrace Configuration Management!


Benefits of the big data service desk: Hear one customer’s experience -- We are now utilizing Service Manager 9.51, and numerous customers have implemented the Big Data Service Desk and some have shared their experiences as well as the value and benefits gained from leveraging Big Data for service desk tasks. Here are a few reasons why Smart Analytics is so revolutionary. 

 Upcoming Events

HPE ITSM Automation and Containers - Accelerating Deployment and Time to Value

Join this webinar to learn what HPE Software and our ITSM Automation (ITSMA) solutions are doing to both take advantage of these trends and also help support these trends. We’ll discuss the benefits to the service desk team of faster deployments, quicker time to value, and reduced administration and maintenance. Please join us to learn more about what HPE ITSMA provides today and what’s coming soon. 8:00 - 9:00 AM PST (Los Angeles), 11:00 AM - 12:00 PM EST (New York), 17:00 - 18:00 CET (Frankfurt)

Save the date: EMEA Software Customer Forums 2017 in Dublin-- Hewlett Packard Enterprise is pleased to announce the EMEA Software Customer Forums 2017 taking place in Dublin, 16-19 May. Find out why you won’t want to miss one moment of this excitement



Spend time with HPE ITSM at Pink17 – Viva Las Vegas! The HPE ITSM team is going to Pink17. Make sure you join us at booth 521 and attend Thom Farrell’s session on Tues, Feb. 21 from 7:15-8:15 a.m. “Where is the IT value? Maximize your impact with IT4IT, Lean and disruptive technology”. In this session, we will explore how the Open Group’s IT4IT standard compliments Agile and DevOps methods to drive faster, better, cheaper and safer outcomes. Discover how you can Plan, Build, Run and Deliver your service management outcomes in a manner that differentiates your business and IT.

Events on-demand

 containers 2.PNG


HPE CMS and Containers Webinar: Don't Miss the Boat!-- It's no secret that rapid deployment of software through containers like Docker will remain a hot topic in 2017 and beyond, but is your organization prepared to not only adopt this new trend, but to also ensure that all container changes are being accurately tracked within your CMDB? 

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