HPE Software is now Micro Focus
HPE Software is now Micro Focus
IT Service Management

“Digital” will be a word of the year in 2016

“Digital” will be a word of the year in 2016


Welcome to 2016! Each January, it seems like everyone has opinions and ideas about the year to come. And as I’m sure you’ve noticed, for some time a single topic has seemingly preoccupied every CEO, analyst, journalist and technology vendor: digital transformation, and the other priorities, such as better data analytics capabilities, security and mobility that are necessary for business digitization. To further complicate matters, companies operate in an increasingly complex business world that is more distinct, dynamic and interconnected but also much less predictable then before.

In his December 2015 article on Forbes.com, Joe McKendrick discussed topics related to digital transformation that many of us already knew: as with many previous novel technologies and transformations in IT, everyone talks about the digitization but the vast majority of us are stuck in old practices and mindsets. Capgemini Consulting reported that only seven percent of companies have successfully evolved into digital businesses by digitizing operations at company-scale and were also able to quickly self-organize and create partnerships around new digital initiatives. Given this evidence, it’s clear that organizational culture is an even more important foundation for digital business than digital technologies themselves, because without employees’ engagement, IT services and apps won’t be adopted and IT relevance and value will continue to diminish. HPE Propel enables enterprise IT to provide a consumer-grade user experience which increasing user engagement, productivity, and last but not least, user satisfaction.

Photo: Google pipes

In her article “Digital Transformation will shape 2016,” author Sarah White quoted the IDC report “IDC FutureScape: Worldwide CIO Agenda 2016 Predictions” as saying that only 25 percent of CIOs feel confident in how they are driving new digital revenue streams. CIOs think they still must focus on legacy IT services and how to maintain them with limited budgets while also increasing digital transformation within the business. Actually, this approach is the “old normal” for IT and CIOs. Only this time, technology is directly available to business units and IT must not be seen as the obstacle to business growth and competitiveness. The technical debt is pressing on IT more than ever before. But HPE Propel enables enterprise IT organizations to adopt the systems of engagement methodology and thus move away from investing in technical debt and towards investing in technologies that yield compound interest. With HPE Propel, you do not throw away existing technologies. Instead, you will extract value from them, infinitely improve the user experience and become a service broker exponentially faster than running replacement projects over the next decade.

William Heitman provides advice for CIOs on where to start digitization in the article “It’s time for IT teams to digitize like the startups do”. He argues that many established businesses search for opportunities to digitally automate their existing operations and this often ends fruitlessly, whereas startups search for existing operations that are cumbersome and annoying for customers. Among the first things that comes to mind is service delivery: too often it’s not automated end-to-end, requires manual actions from IT staff and leads to frustrated users because the time between when a user orders a service and when they can use it is too long. Slow, inconvenient service delivery inhibits innovation at business pace.. Therefore, one starting point can be automating service delivery, and the service here is hybrid – meaning it can be any service that users need and IT offers (cloud, on premise, internal, external). HPE Propel provides a micro-service orchestration broker which enables IT to onboard service providers and services without coding and automatically routes service requests to multiple suppliers and fulfillment systems.

Photo of a "real' Lego computer 

As 2016 gets underway, it’s a great time for CIOs to think about the opportunity to wield greater influence across their organization, writes Diana Bersohn in her article “Top 5 actions CIOs should take in 2016”. As CIOs are supposed to drive the growth of effective collaboration across business and IT with greater integration across the enterprise, one of the first technology-driven solutions should be a common portal with a single aggregated catalog for self-service delivery. As IT departments use technology like HPE Propel and Service Broker solution to extend their reach to external partners and suppliers, new offerings should be easy and convenient to order, sell, consume and market. IT organizations are being asked to extend their traditional operating models to incorporate multiple delivery methodologies, such as DevOps and Service Broker, and providing a common service catalog for all users. Service Broker platform can help IT to advance this operating model.

Credit: Eric Spencer

The digital revolution is happening in small steps. The effects so far are seen most broadly in the Internet of Things and most deeply in 3-D printing—and so much more is going to happen. I believe that central IT will be involved more and more in business digitization and therefore IT will need to swiftly provide a flexible and responsive environment. Hybrid IT is de rigueur in 2016 and for all the years following. User experience—of any users, external or internal—is of utmost importance in digitization so that people have positive experiences. To get started with providing a better user experience to your internal users, visit the HPE Propel web page and watch the video below:

Vesna Soraic

  • IT service management
About the Author


Vesna is the senior product marketing manager at HPE Software. She has been with HPE for 17 years in R&D, product management and product marketing. At HPE she is responsible for go to market and enablement of the HPE ITOM software products.