IT Operations Management (ITOM)

What makes for a successful Cloud Services Broker?

What makes for a successful Cloud Services Broker?


Companies are  shifting computing tasks to outside providers located in the cloud; this move is forcing IT to face its fears head on.  IT organizations need to make sure the various cloud services from PaaS/SaaS to IaaS work well together, whilst being compatible to existing systems. This is a complex task for those looking at deploying the various cloud service models directly to line of business teams. An answer can be found through the use of Cloud Services Broker functionalities, that CloudSystem Enterprise provides today across the lifecycle of a service.  


CloudSystem Enterprise leverages the benefits of CloudSystem Matrix, and enhances it with the integration of HP Cloud Service Automation. This is especially helpful for those looking to deploy the full range of services models (PaaS, SaaS and IaaS) delivered directly to the line of business teams.  Let’s take a closer look at the critical attributes of an enterprise grade Cloud Services Broker.



What are the key attributes that a Cloud Services Broker must have across the lifecycle of a service  ?


CloudSystem Enterprise provides a set of functionalities that are focused on cloud applications. These functionalities range from: a graphical service designer for application workload, to application stack provisioning, end-end service management and a portal that is suitable for non-IT users.  These are key aspects of an enterprise-grade Cloud Services Broker that we will examine in further detail. We will look across the entire lifecycle of a service.


  • Graphical service designer—for designing the underlying infrastructure and making the appropriate sizing choices and connections between server/storage/networking.  It includes the components that the service needs to be composed of—from application/middleware/database to underlying infrastructure. We bring these components together through the use of pre-configured infrastructure-to-application service definitions (e.g. HP Cloud Maps) that fast track creation of service catalogs. 


  • Single intuitive self-service portal—that caters for both IT and line of business users. Business users with no technical experience can make use of the service, and at the same time savvy application developers and testers can choose infrastructure, middleware, database and/or applications for dev-test use.


  • Intelligent resource management tool—efficiently delivers chosen services, and identifies required resources. It automates for the optimal allocation of both private- and public-cloud resources. The tool offers out-of-the-box support for many infrastructure categories for IaaS (support for multi-hypervisor, multi-vendor), with cloudbursting capabilities into a public cloud, for a specific template-defined offer. This can be coupled with the automated provisioning of composite applications, databases and middleware for PaaS/SaaS.  The tool uses best practice service templates, with monitoring and change management tools. It allows you to meet cost, performance and compliance goals as set in pre-defined business policies. Imagine, the automation of workflows through a single common workflow engine that normally takes months, is now reduced to minutes.


  • Comprehensive unified service management—of both application and infrastructure, using a role based IT portal for provisioning and management capabilities. This management offers an integrated, highly automated way to manage applications through the lifecycle from planning to retirement. It has an open, extensible architecture supporting service assurance, change management, security, compliance and showback/chargeback. This management of infrastructure includes in-depth infrastructure data for showback/chargeback, integrated capacity planning and recovery management.


  • Integrated safeguards—updates both monitoring and change management at service decommission, to avoid false alerts and wastage upon the end of service life. This is where applications are first removed from the user, prior to release of service/storage/networking resources back to the pool.



As a Cloud Services Broker, these are just some critical functionalities that you (IT) will need to provide across the lifecycle of a service.  Unlock your (IT) potential as a Cloud Services Broker for IT and line of business teams with the use of CloudSystem Enterprise Starter Suite. Available 01st March 2013, CloudSystem Enterprise Starter Suite open doors for IT and line of business users, with low cost of entry and minimal risk outlays. For more information on taking your first steps as an enterprise-grade Cloud Services Broker, please contact us.



Making Cloud Simple
  • cloud management
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