How do you describe uCMDB and business value? So how do we take a look at one particular product and how do we communicate the business value for uCMDB?
Mark answered this question:
“From my experience, uCMDB (universal configuration management database) actually can turn into the basics of all your monitoring system, not just by discovery of what you have, (also) what you don’t. I can give you lots of examples of organizations that actually don't know what they really have in their IT and data center. Just to make your business more efficient and to know that you are not spending all your money on things that you already have and all that electricity for servers that you use. But other than this, just imagine that you can actually see the generated picture of your service, and with this picture of your service if something goes wrong and you have an event or a status change from your monitoring system, it actually pinpoints where it is and what is the impact inside your business service.
If it's a low priority event that comes in high availability system, then you can prioritize this as “low”. If it's a major business impact event that comes in and actually creates your business service topology and dies if it went to red, then you can actually know that you have a really big event that impacts your business.
So creating the monitoring on the top of your uCMDB discovery—which actually you don’t need to do once you have it all discovered and you have it automatically discovered—any change that you actually do automatically updates your service tree. If you add another service tree or service, it will be added automatically. You have monitoring on it and you have status for it if it is green or red or yellow.
With uCMDB you can actually have a view; not only of events or just statuses but also through your service. You then can also start building your SLA. When the top of the tree is your main service and you can see the events or see the statuses of the topology that was discovered basically, if it's yellow, you can actually say how much time I was up or down or how can I calculate my SLA. This is where and how I see for us it's working really great and we are using it on a daily basis.”