IT Operations Management (ITOM)

What are the challenges and misconceptions of using a UCMDB?

What are the challenges and misconceptions of using a UCMDB?


To CMS or not to CMS, that is the question?  There are myths and misconceptions surrounding a successful implementation of CMS.  This will explain how the latest release of CMS 10.00 can help you.


Are you thinking of implementing a Configuration Management System (CMS), or Configuration Management Database (CMDB)?  Some people might try to scare you away with misconceptions like: it is too expensive, it takes too much time or it does not derive any business value (or all the above).  While these myths on building a CMS system might have had some grounds in the past because of a lack of best practices or underdeveloped CMS systems, the latest releases of HP Configuration Management System will resolve these concerns.


It has to be said, not all CMS projects are made equal. Ask different organizations why they implement a Configuration Management System, and you might get as many answers as the number of organizations asked. As the CMDB may serve different processes and initiatives, it is critical to understand where value might be derived specifically at your organization.  This might be critical both to keep as a long term success of the project and to ensure investment resources are allocated to the necessary tasks. In order to realize the value of the CMDB project, you must first realize what would be your primary use and what data is required.


Realizing your end-goals should be your first step toward a successful CMS project, however it is not the last step. Once you understand the processes the configuration management system would support, you are then able to dive deeper into understanding the type and scope of IT information required, enabling a successful base for true data to derive from your CMS.


One of the most common mistakes in CMS implementation is to immediately step into data discovery without yet realizing your data uses.  For example, if your main goal in your CMS project is to enable the change management process by delivering updated information to the Service Management product, you should make sure you work with the IT Service Management (ITSM) experts to understand how the process is working and which data would be needed as part of change management.


Once you have targeted your necessary resources and what value your CMS can deliver, you can then expand into other areas. Change management and ITSM are just two examples of where the CMS system can really give the process a boost.  These boost come in the form of delivering constant and automated information collection on how and what your systems and applications look like. Other areas such as Business Service Management (BSM) and Asset Management (AM) can benefit in a similar way. Not only do you need to know the hardware within your infrastructure, their software dependencies are equally as important.


Another myth usually related to CMS projects is time to value.  It is often said these projects might take years or at least several months. With HP’s latest CMS tools however, it should not work that way. The new HP Universal Discovery software is easier to gain access to your data and in a relatively short time table. Using simplified wizard based discovery, you should be able to collect the relevant information needed, as defined by your goals above. Once the data is collected and stored in the HP Universal CMDB (UCMDB), enhanced integration in tools such as HP Service Manager, HP Asset Manager and HP BSM, potentially could have processes achieved within months or even weeks*.  The new capabilities of HP Universal CMDB Configuration Manager (CM) quickly make your UCMDB data available and deliver the ability for data analysys almost immediately, gaining tremendous time to value.  This is done by allowing you to capture wasted resources in your IT environment and identify unsupported or risky configurations. 


If you are ever asked, “what can the UCMDB deliver?”  Simply point the individual to the HP UCMDB Browser, a modern HTML 5 application that can run on almost any laptop, desktop or tablet. The browser will show them how easy it is to search for any IT information they may need and provide comprehensive data within their UMCDB. 


HP Configuration Management System will change the way people think about discovery, configuration management, accessing information and much more.  

*-Projects may vary in scope, size and time to complete.



Follow our blog series, Realizing the Value of Your CMS:

  • Can HP UCMDB Browser improve the way you manage, monitor and search for your data?  Yes, find out how.
  • Protect your ability to deliver services with HP Configuration Manager’s new Clustering Analysis and Policy Enforcement.
  • What are Similarity Policies and how can they help your business?
  • How to put your UCMDB data to good use…
  • Getting a handle on your unplanned changes...


  • infrastructure management
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