IT Operations Management (ITOM)

Troubleshoot Skype for Business server performance problems with OMi

Troubleshoot Skype for Business server performance problems with OMi


In this era of information, communication is key. Businesses run on platforms like Skype, which integrates all forms of communication. With this increasing dependency on Skype, business continuity is tightly coupled with the availability and performance of that application. Troubleshooting performance problems like poor audio quality, conferencing bottlenecks and instant messaging failures is a Herculean task.

Hewlett Packard Enterprise Operations Manager i (OMi) 10.10 comes with simple and easy-to-use solutions to manage the availability and performance of both traditional and hybrid IT solutions. The visualization experience of performance data has been brought to a new level with an HTML 5-based UI and dashboard views (You can see them in action here).

OMi Management Pack for Microsoft Skype for Business server 1.0 is one of the pre-packaged solutions in OMi 10.10. The Skype Management Pack eases the cumbersome troubleshooting task by proactively monitoring the availability and performance of key components of Skype, its dependent applications like Active Directory and SQL Server, and the underlying infrastructure. The visualization experience of Skype's key health indicator in the form of a performance dashboard brings a new dimension to the way performance data can be represented. This helps you to:

  • Visualize the continuous state of the application
  • Overlay performance data with an event
  • Highlight performance bottlenecks based on threshold

 Microsoft has defined a list of critical performance counters (with accompanying thresholds) considered vital to the health of a Lync (i.e. Skype) Server deployment. They are known as Key Health Indicators (KHI). These KHI are classified in to three rings (or tiers, if you like): system, network and application. A performance bottleneck in any of the rings impacts the performance of the application.

• Ring 0 is comprised of all system KHIs. When this is beyond threshold, the impact propagates to other rings as well—hence the need for these issues to be addressed before taking other actions.MS_KHI._1jpg.jpg
• Ring 1 is comprised of request queue latencies, SIP problem indicators and network response queues. This will in turn impact ring 2 KHIs.
• Ring 2 is comprised of all other application KHIs.


OMi Management pack for Skype for Business Server comes with out-of-the-box performance dashboards which represents these rings of concern (KHI) more intuitively. This will help the administrator to reduce the MTTR and address the root cause directly. Skype performance dashboard is based on KHI and is spread across different roles. The following are the dashboards available for different roles:   

  • Performance dashboard for front-end server
  • Performance dashboard for mediation server
  • Performance dashboard for edge server
  • Performance dashboard for video integration server

 Let’s take a look at the performance dashboard for the front-end server:


In this sample front-end performance dashboard, memory utilization is nearly at its limit at 94%. Since this falls on ring 0, the impact might propagate to other rings and will impact the application.

Instead of taking a top-down approach, starting from troubleshooting the application and then arriving at the system metrics, this performance dashboard helps the administrator to address the system metrics first, which can in turn solve the application bottlenecks.



This visualization of data which can intuitively represent the state of the system based on the KHIs published by Microsoft will help Skype administrators arrive at the root cause of problems much more easily. The operator’s experience of the performance dashboard can be enhanced by tailoring the visual representation according to business needs. With the end-to-end data collection and representation from all the aspects of Skype for Business Server, both the administrator and the operations team can ensure an uninterrupted operation of Skype for Business Server.

If you are a monitoring Lync (i.e. Skype) using Microsoft Enterprise Server SPI, you can upgrade to Microsoft Skype for Business Management Pack and get benefits from several important new featuresOMi Management Packs Evolution Guide helps you transition from HP Operations Manager (OM) SPIs to OMi MPs when moving responsibilities from an HP OM server to OMi.

The OM-to-OpsBridge evolution program, including license exchange details, is now live. Search on the tag “OM2OpsBridge” to find blogs discussing this program and evolution to OpsBridge. Search on “OMiContent” for other blogs on management packs and connectors.

Try OMi now! OMi 10.10 comes pre-loaded with a number of Management Packs that you can try out without the hassle of getting management pack software or an evaluation license. 

Read more:

HPE Operations Bridge

HPE Live Network: Operations Bridge Evolution

HPE Live Network: Operations Manager i

HPE Live Network: OMi Management Pack development kit


 You can see demonstrations and find out more details of this and other features of our HPE Operations Bridge solution in our sessions and at our booths during HPE Discover Las Vegas.


Click on the image below or here to register.


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