IT Operations Management (ITOM)

OMi Webinar Questions and Answers

OMi Webinar Questions and Answers


Thank you for attending our webinar "Event Correlation, 360 degree visibility and Intelligent Automation with HP OMi" Jan 22, 2013 on . We had very positive feedback about the short webinar and there were a lot of questions, many of which we couldnt answer due to lack of time. So I'm posting the Q&A here. Please feel free to comment if you  have any further questions.


The recording of this webinar, along with webinars on vPV and OpsAnalytics will be available at  See the white paper "Consolidated IT event management: five requirements for greater efficiency " or



Question : when is the BSM IOS application going to be updated in the apple store?
Answer : this was quite recently updated,, please check again.


Question : will the historic reports also reflect any changes made in the environment?
Answer : In OMi (OpsBridge) deployment scenario where there is an RTSM present, SHR update the topology and hierarchy from the RTSM once a day. Again this is configurable and can be synced every 4 to 6 hours based on the need of the environment. If the environments have VMs and some VM load balancing tool such as DRS, then there are several alternatives SHR provide instead of getting update from RTSM. SHR can interface directly with vCenter and get that type of VM->Host->resource pool updates.
Please note that aggregations of facts/metrics are done across the hierarchy: Total CPU Cycle usage for ServiceX for the Month of December and so on and changes in underlying components are also taken care off there.
If new Servers or infrastructure are added to an Application or Business Service, then a new entity for the new object/CI will show up in the historical graph from the point in time the CI is added. The same is true for any CI removed from an Application.
Now for a VM Host report that shows all the hosted VMs and where VMs have moved from one host to another, the same is true. For VMs, it gets a bit tricky if the graph shows the VMs resources as well as available Host Resource. But that case is also handled.
So, as you can see that SHR reflects any changes made in the environment (Application, Business Service, Node Groups and so on) in all its reports.
I hope this is what you are asking. Also note that SHR does not provide any report of Services which have changed infrastructure components from 30 days ago (for example). Although it is possible to create such custom report using SHR embedded Business Object tools or SHR Content Development environment. But these types of change management reports are already part of HP uCMDB or configuration management product suites.


Question : what is 'P2V'?
Answer : Physical to virtual


Question : how easy is the SHA to implement
Answer : Very as long as your RTSM and the metrics being measured are active. It make several days’ worth of data before its predictive capabilities bring results.


Question : What options are available for integrating with BMC Software's monitoring products?
Answer :  We have out of the box integration with Atrium, I requested feedback from the HP BSM Community and obtained several responses from my field colleagues indicating numerous successful customer implementations that operate in both directions, synchronizing Cis from Atrium into uCMDB/RTSM and vice versa, as well as event integrations with Applink.


Question : Is it possible to schedule an outage in OMI via HP Change Management process to automate event suppression for the duration of the maintenance process?
Answer : Outages in OMi can be managed in HP Service Manager.


Question : Is it possible to correlate events with actual data metrics collected by HP and non-HP monitoring solutions
Answer : The event correlation acts on any events that arrive in OMi. Thus if you have used the BSM Connectors to import 3rd party event data, then OMi will perform correlation on it, as well as the event data it received from HP collectors.


Question : Is Suppression allow you to suppress events for a scheduled outage?
Answer : OMi can suppress events for CIs that are in outage.


Question : How do you ensure event delivery and prevent event loss from the event source to the HP OMi server?
Answer :  We ensure event delivery with our store and forward technology on each stage in the solution


Question : Is Event Correlation an add-on to OMi?  Or is it part of the base OMi product?
Answer : Omi has two components, event foundation and TBEC. The first component performs event correlation using SBEC as I mentioned but does not perform correlation according to topology. TBEC is the second component that is capable of performing root cause analysis by correlation between events for CIs and the objects they depend on as represented in the RTSM. Both components can be purchased separately, but TBEC requires the event foundation module.


Question : our CI discovery is done by BMC ADDM and Atrium CMDB. Do you know of anyone interfacing RTSM with Atrium?
Answer : Yes, please see the earlier response on this topic.


Question : How do you maintain RTSM up to date? Can business services be discovered?
Answer : The RTSM is update automatically from numerous sources and includes remediation. All the HP agents and SPIs provide discover data as well as events and metrics. Sitescope our agentless monitoring solution provides the same, so do the APM data collectors. Integrations done using the BSM Connectors also provide this data e.g. for MS SCOM and Nagios out of the box. The most accurate and customizable discover is done with a product called DDM that dynamically performs search algorithms to determine topology mapping, its action can be significantly seeded to focus on specific CI types, applications, geographies, locations etc. All these discovery methods are dynamic, the RTMS is constantly being dynamically updated.


Question : I have two questions   about the outofthebox connectors, such as IBM Tivoli. Are these bidirectional ? So HP OMi also updates the events in lower level event handlers.  With the connector builder you can also import 3third party performance data or only event data?
Answer : The BSM Connectors define uni-directional integration, but the BSM platform has other Apis to allow integration with many 3rd party platforms. This is a strategy of openness that HP has always followed, being for example a founding member of the CMDB-F federation group that governs such integration capabilities. For MS SCOM and Nagios the BSM-C out of the box provides integration of event, metric and topology data. For Tivoli it Translates Tivoli events into XML events processed by BSM IA/BSMC, Extracts node information from Tivoli events and creates corresponding node/IP CIs in RTSM, Provides example event integration policy that can be easily adjusted to integrate Tivoli event classes used by customer (this example is useful because Tivoli does not have a standard event format so we cannot provide OOTB a mean to integrate all event types), Closes events in Netcool/OMNIbus when events are closed in OMi.


Question : Is there correlation rules for message flood detections?
Answer : Yes in SBEC we have the means to do event storm detection and act in various ways usually replacing these with 1 event with user configurable time ranges


Question : is anyone successful pulling CI/topology from SCOM
Answer : Yes, there are numerous customers who are integrating with MS SCOM, Kuveyt Turk and Sykehuspartner in Turkey presented at HP Discover and Frankfurt (you may be able to access their presentation from the HP Discover portal) and showed MS Secom as integrated with their OMI management architecture


Question : Is this part of BSc or another product? To get predictive analytics?
Answer : Predictive Analytics is provided  by Service Health Analyzer, which is a BSM product i.e. exploits the RTSM for topology information and requires its own license when using in a BSM implementation.


Question : My customer want to do Analytics with NNMi alarms So a solution : NNMi -> OMi -> SHA  Any return on experience on this ? Any specific presentation ? Thanks
Answer : SHA supports NNMi metric data out of the box. Network utilization data is a very good input for anomaly detection. Taken from SHA documentation:

The SHA NNMi data collector, collects utilization input and output metrics from NNMi that are stored in CSV format, and converts them to BSM metrics. These metrics are for a CI node and CI interface combination. To use NNMi data with Service Health Analyzer, you must install the SHA NNMi data collector on the same server where PerfSpi is installed. PerfSpi converts the NNMi data to CSV format.

BSM samples contain information such as the CI node, CI Interface, and the metric value, and are sent for the CIs you select in the CI Selection feature of the Service Health Analyzer Administration.

Note: NNMi metric baseline information is calculated by NNMi, and not by the Analytics engine.

Customers can leverage NNMi utilization data to detect unexpected drop in traffic or to detect abnormal traffic which is impacting your application performance.

For analyzing NNMi events in OMi, you can use the Ops Analytics solution.


Question : Does SHA consumes third party metrics, if so how?
Answer : Yes, see the blog entry  for details


Question : There appears to be a lot of verbiage around Run Time Service Model - assuming that is the DB inside of BSM 9.2.  With that, is it required to license and enable the rtm component of the OA 11.x agent?  Also, we have the HP UCMDB and DDM technology - how does that change things for the RTSM DB and the integrations?
Answer : Yes RTSM is the underlying CMS of BSM, its technology is a little more than just a DB. It is an integral foundational part of any HP BSM installation on the BSM Server.

Given that, there is no RTSM component in any data collector, be that an OA agent, Sitescope BPM, Rum etc. All these collectors are design to provide event, metric, topology and other status information that the Rats' consumes. There is no additional license to add to your agents, they will have to be of a specific version, but if I assume you are not using versions of agents that are >3 years old you will be fine. To be using check with your local sales/presales specialists, but there is no license to purchase for them.

The RTSM is tuned for the specific operations management role it has to play, different to the general uCMDB from which it was derived. RTSM integration with uCMDB is well documented and I have numerous customers small and large who have done this. By doing so, CIs which are already modeled in the uCMDb can be copied over to the RTSM through the integration, and your BSM implementation will be ready for use much faster. You can also opt to keep CIs synchronized between, them enriching your uCMDB with new devices the operation monitoring discovers, and vice versa.

As I am sure you know DDM is a very powerful spiral discover engine well laude din the industry. Its discover capabilities can easily feed the RTSM at the beginning of your bosom implementation and through its use to keep the RTSM up to date. Recommendations on any licensing should be minimal, but speak with your sales/presales/partner to obtain the answers most appropriate to your installation and the license entitlement you already have.


Question : Is there a program to migrate PI customers to Service Intelligence (SHR).
Answer : SHR   support migration from PI to SHR. We expect a migration program to be offered during  Spring 2013


Question : Does Event correlation and topology sync will happen between 3rd Party tools like Tivoli/SCOM/Nagios?
Answer : Yes this is supported with the out of the box BSM Connectors that we provide free of charge on HP Live Network


Question : I'm not clear.   Does Service Health Analyzer require additional hardware and licensing separate from BSM?
Answer : Separate license yes.  Separate hardware, not necessarily depends on the performance characteristics of your existing platform work with your sales/presales to best judge this or reach out to me for further assistance.


Question : Does Event browser allow the CI to enable in Maintenance Mode at OMI console?
Answer : I am not sure what this questions means, if you could please explain it in more detail


Question : is SHO the correct product to position for Capacity Planning & Management?
Answer : For virtual environments yes


Question : How does SHA predict if the system is not learnt or trend?
Answer : I am not sure what you mean, but yes SHA exploits the RTSM and BSM platform data. If a system is unknown, then no CI information will exist for it, and SHA will not be able to predict anything concerning it.


Question : Is Run-time Service model an add-on module or built-in to BSM out of the box as part of the initial cost
Answer : The Run Time Service model is a fundamental to HP BSM and is thus an integral part of the platform. Every implementation of HP BSM and OMi includes the RTSM


Question : Does the event correlation act to correlate events just from HP servers or anything?
Answer : Anything. Event correlation acts on any events from any monitoring tool HP or any other vendor, once the event is integrated into the HP BSM platform and the CIs of the objects that generated it.

Question : How is the Topology model created, is there a model editor that one has to use to build it?
Answer : The model of managed objects is built automatically. Objects that are managed are “discovered” and information concerning them and the other objects they depend on is relayed automatically in to the BSM Platform using the RTSM. SO when a monitoring of a server is started, its identification and type information, the IP address, the hostname, the operating system(s) and virtualization monitors they may house are all discovered and populated into the RTSM. Thus the aforementioned events are recognized coming from each of these discovered nodes, and correlated to determine which events are symptoms and which is the root cause


Question : Can events be transformed into other event types or contents
Answer : Yes, the event mgmt. system provide transformation to enrich, suppress, replace any one, any group or any type of event


Question : Which mobile operating systems are supported for the miniapps
Answer : iOS 5 and Android 2.x versions are supported for the moment


Question : Predictive Analysis seems futuristic, is it really pragmatic?
Answer : Yes, in fact just today I received a report on an implementation at a customer, where SHA reported an anomaly 38 minutes before a business service died.. Any customer who runs gaming applications, uses SHA with business metrics, and he detects business anomalies when he has issues with game sessions versus number of people actually logged into the system.


Question : I manage events using Nagios. Are you saying I could do reporting and predictive analysis of these using your products?
Answer : Yes, using the BSM Connector for Nagios or any other connector you could develop using the BSM Connector Common Development environment, you can import events from other management platforms, store them and use the Service Health reporter to report on their trends, use these same events to be correlated with others, and feed them to Service Health Analyzer to perform predictive analyses.


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