IT Operations Management (ITOM)

Keys to a successful Operations Analytics – MyBSM Portal integration

Keys to a successful Operations Analytics – MyBSM Portal integration


Server is down.PNG


Guest post by Nitin Harale, Customer Assist Team


Imagine if you were placed into the situation depicted above. Wouldn’t it be useful to see those logs, metrics and operations analysis with the events mentioned by the SME in the same pane? We are going to tackle how to do it with Operations Analytics and MyBSM integration which can give us a single pane to see all data as the SME needs.


Let us look at what it means and how it is beneficial:

  • The integration between OpsA and Operations Manager i (Omi) will give you access to metrics with statistical Predict and automated log Analytics for the CI selected in Single pane of Glass through the myBSM dashboard.
  • This further enhances the capabilities for triaging problems by using Operations Analytics capabilities of automated analytics on logs collected for CI which is selected in MyBSM dashboard.
  • This will also allow you to convert the unknown issues into known issues and keep future downtime to a minimum.
  • It can also reduce the MTTR due to a single pane of glass for all IT Operations Data available to support staff.

It will allow you to have cross launch capabilities i.e. to see Operations Analytics data in the MyBSM dashboard. It will allow to select a CI i.e. host from MyBSM UI and see data available for the same CI from Operations Analytics i.e. logs, events and metrics. This allows to see a single pane of glass for triaging. One thing to note here, Operations Analytics should have collections configured for collecting data for CIs.


cross launch flow.png


First your environment must meet the following minimum requirements:

  • It must contain a server running Operations Analytics 2.10. Data collectors must be configured.
  • It must contain a server running Operations Manager i 9.1 or above.
  • It must have Single Sign-On configured with a matching key in both products.

How can you make it work?

Log into your BSM instance as admin. Go to components and create a new component for Operations Analytics integration.


event change.png


Use the URL as http://<fqdn of OpsA server>:port/opsa i.e.

Add this URL to fragment window - - http://<opsa server FQDN>:8080/opsa/#/dashboard&search=host%20withkey%20%22<<event.node.dnsName>>%22&start=1d


The above URL can give last one day’s data from Operations Analytics for the selected CI.

Open the JMX console of BSM Server using following URL, we need to add the Operations Analytics FQDN to the trusted domain of the BSM (use the BSM JMX à LWSSO configuration)


http://<fqdn of BSM Server>:8080/jmx-console/HtmlAdaptor?action=inspectMBean&name=Topaz%3Aservice%3DLW-SSO+Configuration

Parameter:  void addDNSDomainToTrustedHosts()


Platform -> User and permissions -> authentication management


single signon mode.png

And save the work.

Now log onto the Operations Analytics server and locate the file web.xml. You need to Edit Web XML File for OpsA web Server component:

Operations Analytics does not allow Operations Analytics URL, embedding in frames by default i.e. embedding in MyBSM Dashboard or for that matter any other portal by default. So we need to edit web.xml i.e. /opt/HP/opsa/jboss/standalone/deployments/opsa-ui-web.war/WEB-INF/web.xml (this is for “All in One” Appliance) add the name of the FQDN of BSM server to allow embedding frames in MyBSM.



            <param-value>Allow-From http://<fqdn of BSM server>/topaz</param-value>



Now login into the BSM instance and open MyBSM page and you should be able to see the following when you select a CI which has some data available in Operations Analytics ie. Metrics and logs etc., after integrating a newly created component into MyBSM. Look at the sample screenshot below.


My BSM Dashboard


my bsm dashboard.png


For more information on how Operations Analytics can help you, visit the homepage here.

  • operational intelligence
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