IT Operations Management (ITOM)
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IT operations dashboards: HP OMi 10.01 new message browser features increases operator efficiency

IT operations dashboards: HP OMi 10.01 new message browser features increases operator efficiency

Ian_Bromehead

Guest post conceived and written by Ian Glover Sr Technical Market Manager, HP Software.

 

According to our recent research with Gartner, 88 percent of surveyed customers say they still have too many tools in their operations centres. (The average is 8, the maximum being 110 !!) They are also struggling to build a common view of the health of IT Operations and prioritize those that need attention through impact on the business.


HP Operations Bridge is an ideal solution to merge data from existing tools into a single pane of glass to provide operations teams with a real time and historical views of key business and IT services for event correlation. HTML5 dashboards such as KPI help to determine what needs attention following extensive intelligent filtering and correlation to find root cause events.

IT event correlation and management is a core capability of HP Operations Bridge. Its dashboard capabilities help IT operations management teams accelerate MTTR and prioritize their actions to keep business services on track.

Operations Manager i (OMi) 10.01 introduces a number of new features to the event browser which make life easier for the operator.  As shown below, the management of IT events through the event browser is now made more efficient through a new column with checkboxes. There are now options to configure policies; provided the IT event was created by a policy that exists on OMi and the operator has the appropriate privileges. If duplicate IT events are received, a new field now shows the time the first event was received.

 

The checkbox column, which is displayed optionally, allows multiple messages to be selected via the standard Select, Control + Select and Shift + Select options.

Admins can now also pre-define which default options are enabled for all users.

If an admin makes changes to the settings, these changes do not affect any browsers a user may already have opened.

The Closed Events browser can also be configured. The closed event browser shows up to 1000 closed messages. But in some circumstances, this can be restricting. In OMi 10.01, event filters can also be used on the Closed Events browser. A safety check ensures that no filters can be used which may adversely affect performance of OMi or its database.

 

More information on the capabilities of HP Operations Bridge is available in other blogs such as:

As well as at the IT Event and Correlation product page here.

You may also be seeking to create other lightweight dashboards that exploit not only OMi-derived status and performance, but also non-IT data that is gathered from temperature sensors, flow meters, news feeds, streaming video as well business metrics.  This type of real time editorial capability is described in this blog by Ian Bromehead. It was also discussed at our recent webinar featuring guest speaker Ian Dodd, IT Director of Strategic planning and Operations at Kaiser Permanente.

In the webinar, Ian describes how their IT Operations team and business partners intend to use the HP Business Value Dashboard and uses a demonstration use case to show its value to their teams.

HP OMi and OMI Management packs are part of the HP Operations Bridge solution offering Automated, Unified Management and Analytics for IT Operations. For more information on what exactly HP Operations Bridge is and a demo, please see our video, and watch our Google hangout here.

You can find more blogs by searching for the tags OMI10F, OMIEvolution and OMiContent.

 

  • operations bridge
About the Author

Ian_Bromehead

Comments

I've sucessfully completed a couple of complex implementations of OMi 10 and can atest to 10.01 being very good.

Acclaimed Contributor

Currently using OMi 10.01 and are very happy about it :)

And the speed of OMi 10.01 is very good :)

OMi 10.01 looks very promising. I have two questions that are performance related:

  1. Does the web based Message Browser respond as quickly as the old Java GUI?
  2. Is OMi robust enough to handle a large flow of messages as well as OML?
Member

Hi,

when can we expect expanded notification filter, for example notify by FQDN node parameter?

Regards, Rok

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