IT Operations Management (ITOM)

At HP Discover: Delivering customized cloud service catalogs to business users

At HP Discover: Delivering customized cloud service catalogs to business users


As long as there have been IT departments, there has been a tension between IT and the business users they serve. IT professionals are in the often thankless position of gatekeeper—the person charged with the management and protection of important company infrastructure and assets. Supporting the business requires a careful balance;  How can IT empower business users with greater access without relinquishing control?


In an earlier blog post, we provided an overview of the solutions that will be available at HP Discover. This post acts as a map of the top ways to spend your time at the event, including learning how to manage hybrid clouds with HP Cloud Service Automation's lifecycle management for application-infrastructure services. Now, come and see these use cases in action, as offered by real HP customers!   


With HP Cloud Service Automation, administrators now have a unified, yet still flexible, means of managing the diversity of traditional IT, private, managed and public clouds. All while presenting users with a single, intuitive portal that displays a personalized menu of Service Offerings they can order. At HP Discover in Vegas, come and learn how cloud administrators can now create and publish unique Service Catalogs with services from multiple environments, customized for members of specific organizations.


In the breakout sessions at HP Discover (session BB2981), you can hear how Verizon IT (as a result of the partnership built on HP CloudSystem Enterprise and HP Cloud Service Automation) is now realizing a  reduction in deployment time, increased resource utilization, avoidance of failures due to human error and increased compliance with policies.


See how the following HP Cloud Service Automation functionalities are further explored through different customer led sessions and live demonstrations at HP Discover—specifically, when delivering customized cloud service catalogs to business users :


A.          Organizing access to catalogs

User authorization and access is performed using an enterprise’s existing directory and LDAP DN. Service Catalogs are associated with these organizational structures—in other words, a user needs to be a member of one of these organizations to view services in the catalogs assigned to it. For example, a member of the Consumer organization is able to view services assigned to the “Consumer”, “Marketing” and “Global Shared” catalogs (Figure 1). Services are presented to the business user as a single consolidated list.



Fig 1_CSA Consumer Catalog.png 

Figure 1



B.          Creating Service Offerings for multiple catalogs

In an earlier blog, we stated that Service Designs are the blueprints for creating Service Offerings. Cloud administrators—including Business Service Managers focused on one department—can create many variations of Service Offerings from a single Service Design, simplifying how IT needs to account for different pricing, currencies, SLAs or policies. Figure 2 below displays an HP Public Cloud instance for the Marketing organization. It’s been created using the OpenStack HPCS Compute 3.10 blueprint (highlighted).



Fig 2_HP_CSA - Offering with blueprint.png 

Figure 2



C.          Customizing Service Offering options

Service Offerings can be customized with default settings (Figure 3). The range of options are based on the Service Design parameters and include:

●            Server Size

●            OS Image

●            Geography

●            Region

●            Availability Zone

●            Security Group

●            Instance Name

●            Number of Servers



Fig 3_CSA - Offering options.png 

Figure 3



In this example, default settings are for one server, a “small” 2CPU 2GB RAM 60GB HD, with a Debian Squeeze 6.0.3 Server 64-bit OS image. Access is restricted to the EMEA geography. Administrators can determine whether the subscriber will be able to see certain options in their offering, and whether they can modify the default selection within an option set.



D.         Ease of setting pricing options

Administrators also control pricing (Figure 4), both in terms of currency (Euro in this example), but also pricing across all the options for server size, number of servers, etc. Pricing can be different based on an initial order versus a recurring charge, and Recurring Periods can be set from hourly to yearly.



Fig 4_HP_CSA - Offering Pricing.png  

Figure 4



E.          Adding Offerings to a Catalog

Next, the Offering must be associated with a specific Catalog in the Service Catalogs tab (Figure 5). It is at this stage that administrator can set it to appear under a particular category (ex. Application Services), and establish approval policy or process (Passive or Active).



Fig 5_HP_CSA - Catalog Offering.png

Figure 5



Now when the business user from Marketing logs into the CSA Consumer subscription portal, they will be able to find the Offering by going to the Catalog tab or a Catalog drop-down menu (Figure 6).



Fig 6_HP_CSA - Consumer Portal - detail.png 

Figure 6



What the user is presented with is a limited range of service from which to select, each with tailor-made set of options and pricing—much of the technical complexity of the design of multiple clouds is hidden from the end-user.


From the perspective of the IT team and cloud administrators, the Service Design blueprints provide flexibility in how they provision services, while also empowering their Business Service Managers to control standard approaches to policies and pricing. Will this eliminate the age-old tension that has existed between IT and the business users they serve? We certainly hope it goes a long way to making IT easier and more effective for both parties.



Register now for HP Discover

These are just some of the discussion points covered at HP Discover. Now is your chance to hear and see HP Software’s new set of Automation, Orchestration and Cloud Management solutions live in action at HP Discover in Vegas.


Register today and save $300 off conference pricing with code DSCVRSW. Feel free to stop by the lounge of HP Software’s community partner Vivit Worldwide at the Discover Zone. Ask Vivit for details on how you can win some fun prizes – including the new HP Slate7!




Over the next few days, we will provide further information of more customer-led session tracks that might interest you at HP Discover. Meanwhile, you can also connect with the HP Cloud and Automation Management by clicking here.


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