Guest post by Vineetha Vasudevan, R&D – Software Engineer, HP SHR
The release of HP Service Health Reporter 9.30 has ushered in a whole set of features that extend platform support and scalability, making it truly a ‘One stop shop for IT Service Reporting’.
This version also includes new migration SKUs to assist customers in moving from OVPI reporting to HP SHR. For customers who are already on SHR 9.20, there is an in-place upgrade process facilitated to upgrade to SHR 9.30.
What you can do in SHR 9.30
Let’s look at some of the interesting possibilities with the latest SHR reporting solution:
Remote Collector —In SHR 9.30, you can deploy the SHR Collector component on separate systems to collect data from various sources across the network. The data sources may be located within or outside a firewall. The remote collection also improves the scalability of SHR collection. Deploying collectors remotely is optional; the SHR server (with the local collector) retains its capability to collect data independently from the data sources.
High Availability Environment —SHR can be configured in a High Availability environment using the Veritas Cluster Server (VCS) 5.1 or 6.0. The configuration involves a two-node cluster using a shared disk with SHR 9.30 installed on both nodes.
Security Enhancements — SHR now supports secured (HTTPS) communication for its Administration console and Reporting console (SAP Business Objects InfoView) in SHR 9.30. SHR can be configured to use client certificate-based authentication (for example, logging on using smart cards), wherein SHR verifies the identity of the user by validating the smart-card-based certificate and authorizes the user using SAP Business Objects.
Multi-tenant reports — Quite often there is a need for administrators to provision reports with data sets tailored for the logged-in users. This is now possible using the access-level restrictions feature in Business Objects, coupled with SHR Groups. For more details, read up on the recent blog, “Multi-Tenant reports using SHR Groups”.
Integrating custom topology with SHR content on OMi and Service Health:A cool new utility is now available that will help you ease custom topology data integration into OMi and Service Health content packs of SHR.
Customer and Location Provisioning: It is now possible to provision Customer and Location details pertaining to IT infrastructure components so as to leverage them in IT performance reporting in SHR.
Over and above these features, we have also some nice improvements in SHR 9.30, including:
Reports — All reporting content has been refreshed to work on SAP Business Objects XI 3.1 SP 5. Usability improvements in place in Exchange Server content pack that include dynamic x-launch based on Exchange Server Roles.
Network Content — Network data integration is also now available in RtSM deployment of SHR even for cases where NNM is not integrated with BSM.
Integration with HP Operations Agent Virtual Appliance — The HP Operations Agent on the virtual appliance simplifies the monitoring of the VMware infrastructure by providing a mechanism for easy deployment of the agent. The preinstalled agent, once configured,is capable of collecting performance data from different vCenter Servers. The virtualization content in SHR 9.30 (VirtualEnvPerf_ETL_VMWare_PerformanceAgent component) now enables integration with this appliance as well.
One final thing: a reminder that SHR 9.30 stays open for Content Customization and Extensibility, continuing to provide flexible reporting options via its Content Development Environment (CDE), which was introduced in SHR 9.20.