IT Asset Manager / Connect-IT Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

dATABASE IS NOT REACHABLE

SOLVED
Go to solution
Highlighted
CiaranOBrien
Regular Collector

dATABASE IS NOT REACHABLE

Installing the SAM Best Practice Package in AM 9.32. I get a message after I select the database I want and enter the password I get the message Database is Not Reachable! any ideas?

4 REPLIES
Priya_B
HPE Expert

Re: dATABASE IS NOT REACHABLE

Hello, 

 

Could you give us more details on this ? May be a snapshot can help ? Which SAM package did you install ? 

 

What is the build of the AM 9.32 you are using ? 

 

Is your database local or remote ? 

HP Support - If this post or any post helps you resolve an issue, please be sure to mark it as an acceptable solution.
Like a post, Please click Kudos to show appreciation !
Priya_B
HPE Expert

Re: dATABASE IS NOT REACHABLE

Hello , 

 

Looks like this is a known issue for some of the versions of Asset Manager and it has been reported to the LABS. 

 

You could provide more environment details : 

 

AM version and build : 

 

OS version : 

 

Are you accessing the Web client or Win client ? 

 

If it is the Web client,  then environmental details about the same. 

 

Does it happen with Admin user or any other user as well ? 

 

Also snapshots of the error can help . 

 

D

 

HP Support - If this post or any post helps you resolve an issue, please be sure to mark it as an acceptable solution.
Like a post, Please click Kudos to show appreciation !
CiaranOBrien
Regular Collector
Solution

Re: dATABASE IS NOT REACHABLE

I got the fix on HP self SOlve.

Priya_B
HPE Expert

Re: dATABASE IS NOT REACHABLE

Hello , 

 

Thanks for the update. COuld you help with the steps which resolved your issue ? 

 

It will be highly beneficial for other customers following the thread as well. 

HP Support - If this post or any post helps you resolve an issue, please be sure to mark it as an acceptable solution.
Like a post, Please click Kudos to show appreciation !
//Add this to "OnDomLoad" event