Hi all, have started to get a few of our users report the following error when attempting to launch TRIM Dekstop client:
Connection to TRIM Dataset XX Failed: Error connecting to TRIM dataset 'XX' on workgroup [ServerName]'. Data deserialisation error.
Do you wish to continue to use this dataset offline?
Have not seen version of this issue with reference to Data Deserialisation error before.
Have attempted package repairs, client reinstalls and still keeps happening on same machine. We are using TRIM6.2.2. Any advice much appreciated..
Go to Solution.
Is the Database online and active in the TES?
Yes, DB was online and active. All other users having no issue launching TRIM Client
I recall seeing that error before, but I am having troubles remembering what caused it.I would start by confirming that the users that are affected have the following:All the recommended pre-reqs installedThe firewalls on that machine are off
that they are connecting to a vaild WGS
Get them to try another machine that is working and see if they get the same error.
If that fails