What is the procedure the customer or support personnel should follow in order to prepare for the troubleshooting?
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In order to prepare for troubleshooting HPA, one should analyze the following log files (or send them to the support/CFRD personnel) given the problematic use case.
Use case: Not sure, don't know
Use case: Installation
Use case: Initialization, server is not responding
Use case: Login, failure to access the server including via REST
Use case: Retrieve / update user profiles, add participant
Use case: Create tenant, set integration info
Use case: Email scenarios (send, reply)
Use case: Search does not bring data
Use case: UI is not rendered, does not show all elements correctly or slow, App is not responding as expected
Use case: Client is not refreshed automatically in the multi-user scenario