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When selecting catalogue message only the attachment will still be saved in Trim

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isd15
Trusted Contributor.

When selecting catalogue message only the attachment will still be saved in Trim

Hope some one can help with this little issue,

 

When user's try to catalogue the email text only from Groupwise for some reason that I can't workout the attachment will still be saved in Trim. I have checked settings and nothing has been changed so no luck there.

 

We are are running Trim 6.2.5:1406 both desktop & server on SQL Server and have recently upgraded to windows 7, Groupwise 8

 

Any help greatly appreciated

 

isd

1 REPLY
JasonIMEX
Outstanding Contributor.

Re: When selecting catalogue message only the attachment will still be saved in Trim

Do you catalogue the original message format as a rendition?