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Viewing emails in native format

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Tones
Super Contributor.

Viewing emails in native format

I have just updated my demo system to TRIM 7.1.1150 and have noticed if I add an email to the DemoDB and then view it it always appears in the TRIM Viewer rather than Outlook. I have changed the system options to capture native renditions and also noticed no renditions are being captured when the email is registered in TRIM.

 

I have also created a new dataset and the email capture and native rendition viewing works correctly. Is there a setting on the DemoDB I have missed?

6 REPLIES
TRIMGuru
Acclaimed Contributor.

Re: Viewing emails in native format

Check:

 

Tools

Options

Viewer Tab

 

and make sure the very last option is "ticked".

 

Tones
Super Contributor.

Re: Viewing emails in native format

Got that ticked in both datasets.

Grundy
Acclaimed Contributor.
Solution

Re: Viewing emails in native format

Did you restart the services after changing the system option to capture native renditions?

Also, did you select 'Advanced - Long Term' format?

 

 



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Tones
Super Contributor.

Re: Viewing emails in native format

I did select 'Advanced - Long Term' format, but did a refresh of the dataset instead of restarting the services.

Works correctly now. Thanks

Anne Phillips
Trusted Contributor.

Viewing emails in native format

Hi

 

Thanks for this post - solved my problem.  Just a query though - where do you select  'Advanced - Long Term format?

We are Testing TRIM 7.1.1150 with Office 2010 and Windows 7 environment..

 

Cheers

 

Anne

Terry McKenna
Outstanding Contributor.

Re: Viewing emails in native format

Hi Anne,

If you search the help file for "Advanced (long-term) format" there are step-by-step instructions to enable that option but it's "HP TRIM Administration > System Options > Record" tab about half way down the page.
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