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Fresh install hp dataprotector 7 and license expired

husseinabuodeh
Frequent Contributor.

Fresh install hp dataprotector 7 and license expired

I have a cell on win 2008

after installation I implemented the license but it didn't take it

it kept the evaluation licenses and added the new licenses as expired

any help plz :(

Hussein Abu Odeh
NATCOM
Senior Software Engineer
Saudi Arabia
Phone: +966-12171000 Ex. 1111 | Mobile:+966-532297321
Email: | h.abuodeh@natcom.com.sa
Site: www.natcom.com.sa
6 REPLIES
Sebastian.Koehler
Acclaimed Contributor.

Re: Fresh install hp dataprotector 7 and license expired

The evaluation license will disappear as soon a license (does not matter if valid or not) is installed. Check help -> About to see a license has been applied. If you're in a hurry, contact license support team (http://webware.hp.com) to have your license changed to match CS IP. If you need to expand the evaluation period you have two options.

1. Remote license file and re-initialize the IDB (will remove all session information)
2. Contact HP sales for a extended evaluation license

Regards,
Sebastian
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husseinabuodeh
Frequent Contributor.

Re: Fresh install hp dataprotector 7 and license expired

Dear

thanx for your replay

I found that the license we have  is 2 moths only expiry I thout it was permanent

any way I have a another problem

 

[Critical] From: ****** "/Backup"  Time: 6/25/2012 2:49:32 PM

      Cannot connect to Media Agent on system *****, port 59354 (IPC Invalid Hostname or IP Address) => aborting.

 

you have any idea

knowing that name resolution have no issue also telnet on 5555

Hussein Abu Odeh
NATCOM
Senior Software Engineer
Saudi Arabia
Phone: +966-12171000 Ex. 1111 | Mobile:+966-532297321
Email: | h.abuodeh@natcom.com.sa
Site: www.natcom.com.sa
danielbraun
Acclaimed Contributor.

Re: Fresh install hp dataprotector 7 and license expired

Hi,

 

[Critical] From: HOST1 "/Backup" Time: 6/25/2012 2:49:32 PM

Cannot connect to Media Agent on system HOST2, port 59354 (IPC Invalid Hostname or IP Address) => aborting.

 

This means that host1 is not able to connect to host2. Please check if a firewall is configured between both clients. Please check again name resolution. Check telnet hosts2 (fqdn), hosts2 (short), ip address (for host2). In addition, please have a look at hosts file, make sure there is no or the correct value for host2.

 

Best regards

Daniel

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husseinabuodeh
Frequent Contributor.

Re: Fresh install hp dataprotector 7 and license expired

ping and telnet are working fqn sqn

also this error happens after communicating the library and loading the tape

 

how to check for firewall on unix "the client "

regards

Hussein Abu Odeh
NATCOM
Senior Software Engineer
Saudi Arabia
Phone: +966-12171000 Ex. 1111 | Mobile:+966-532297321
Email: | h.abuodeh@natcom.com.sa
Site: www.natcom.com.sa
danielbraun
Acclaimed Contributor.

Re: Fresh install hp dataprotector 7 and license expired

Hi,

 

can you please send a session log or screenshot?

 

Best regards

Daniel

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husseinabuodeh
Frequent Contributor.

Re: Fresh install hp dataprotector 7 and license expired

i dont have access on the server down there is a power faliar on it

once i get it ill let you know

thanks alot for your help

Hussein Abu Odeh
NATCOM
Senior Software Engineer
Saudi Arabia
Phone: +966-12171000 Ex. 1111 | Mobile:+966-532297321
Email: | h.abuodeh@natcom.com.sa
Site: www.natcom.com.sa