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.tr5 reference files do not work on TRIM 7.1.0.1157 on Windows 2008 thin client

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Annabelle Wills
Super Contributor.

.tr5 reference files do not work on TRIM 7.1.0.1157 on Windows 2008 thin client

Hi,we're currently rolling out TRIM 7.1 client to users on Windows 2008 thin client as part of our upgrade programme.  The backend is still TRIM 6.24 on Windows XP.  We found that  7.1 users get this error message " The HP TRIM reference file xxx.tr5' is invalid or an incompatible format". The files works on users still on TRIM 6.24 on Windows XP.  Could anyone please help?  Many thanks.

 

 

 

 

 

4 REPLIES
EWillsey
Acclaimed Contributor.

Re: .tr5 reference files do not work on TRIM 7.1.0.1157 on Windows 2008 thin client

Try this out (except from an HP known issue #QCCR2D43437):

 

 

After TRIM is installed the user can:
1. Open Windows explorer and select Tools - Folder Options - File Types
2. Scroll down and select TR5 TRIM Reference
3. Click the Advanced button
4. Select the Open action
5. Click the Edit button
6. Amend the value from C:\Program Files\Hewlett-Packard\HP TRIM\TRIM.exe %1 to "C:\Program Files\Hewlett-Packard\HP TRIM\TRIM.exe" "%1" (note the addition of quotation marks)
7. Repeat steps 2 to 6 for TRF TRIM Record Reference


Alternatively, the site could push out changes to relevant registry keys post-installation, e.g.:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TRIM5.Record.Reference\Shell\Open\command]
@="\"C:\\Program Files\\Hewlett-Packard\\HP TRIM\\TRIM.exe\" \"%1\""

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TRIM.Record.Reference\Shell\Open\command]
@="\"C:\\Program Files\\Hewlett-Packard\\HP TRIM\\TRIM.exe\" \"%1\""

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Erik
CMRamble.com
Annabelle Wills
Super Contributor.

Re: .tr5 reference files do not work on TRIM 7.1.0.1157 on Windows 2008 thin client

Thank you very much for your reply Erik.  I will forward this to ICT as users do not have access to the Files type tab under Tools > Folder Options on thin client.  Hopefully this will point them in the right direction to resolving this issue. 

 

We are also looking at upgrading the client to TRIM 7.1.1 (1180?), is this issue fixed on this build?

 

Many thanks

 

Annabelle

Neil Summers
Micro Focus Expert

Re: .tr5 reference files do not work on TRIM 7.1.0.1157 on Windows 2008 thin client

Apparently it was fixed in the 7.1.1 (build 1821) release...although for some strange reason CR 43437 didn't make it into the TRIM_Fixes file for that release. It'd be easy enough to test before you deploy 7.1.1 into production.


Neil

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Annabelle Wills
Super Contributor.

Re: .tr5 reference files do not work on TRIM 7.1.0.1157 on Windows 2008 thin client

Our packager managed to resolve this issue, he said it was more of a Windows issue rather than TRIM.  Many thanks to you Erik and Neil for your kind suggestions.