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"Copy email addresses" when using Delete / Replacement - not working ?

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CelineL
Trusted Contributor.

"Copy email addresses" when using Delete / Replacement - not working ?

Hello there.  I manage the "ghosts" or unknown locations in TRIM 7.1 and the part under "If the Location has any Email Address”  with the check-box for “Copy Email addresses to the replacement location” is grayed out.

 

I want to have this checked/ticked because when I finalize the replacement, I want the ghostly email address to be attached to the replacement location; however the check box is greyed out.

 

Then, I go and find a Location and if is the correct one for the replacement, I click on OK and then go to check the tick box next to "Copy Email addresses to the replacement location"  - but sometimes TRIM won't let me do that - instead it just does the replacement without copying the email address.

 

I can't find any "rhyme or reason" for this.  I wonder if anyone else is experiencing the same, or if I am not doing something correctly?  Any thoughts would be most welcome.   :)