Some users are experiencing some issues with drag and dropping files into TRIM. They receive the following error:
"An attempt to load the DLL 'C:\Program Files (x86) Hewlett-Packard\HP Records Manager\libeay32.dll' was unsuccessful. The appplication has failed to start because its side-by-side configuration is incorrect. please see the application event log or use the command-line sxstrace.exe tool for more detail. (0x000036b1)"
Restarts don't seem to resolve it.
Reregistering the dll doesn't seem to resolve it.
Only uninstalling and reinstalling the HPRM client seems to resolve it.
Do you have any ideas/advice/help on this problem?
Have you tried re-installing the vcredist (VC++) prerequisits directly locatedi in the RM8 additional installs folder. Also check ifthere are duplicate versions of the vc++ libraries installed on the cient PC.
Or try regsvr32 libeay32.dll from cd \windows\syswow64