There is a user in our organization who cannot open an email in Trim/RM/CM. He says that he is getting the blue circle, then the application crashes. I can see the email and I can open it up. The user created the email and has proper security and access controls to see the email.
I have tried to replicate the problem from my end. I cannot. I have opened dozens of applications and then tried to open the email and have no problem.
Has anyone experienced the problem of blue circle of death when opening a record in TRIM/RM/CM? This person is very high up in the organization and I want to come up with an answer. This is a little embarrassing. Does anyone have an ideas?
Have you checked the integration settings in Outlook and also RM/TRIM as well as Desktop Applications in RM/TRIM to see if they are integrated if not enable them, try to see if it works. If they are integrated disable in both applications close them re-open RM/TRIM do a get global check integration again in both if disabled enable and try again and also check Desktop Applications in RM/TRIM to also ensure that Outlook Add In is selected.